Site Supervisor

GoKhana; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

GoKhana, Bengaluru, is seeking an Operations Manager to oversee kitchen, counter, and service teams. You will coordinate with client reps for feedback and improvements, ensure food quality and safety, and manage daily sales, inventory, and wastage.

The role requires leading staff, vendor oversight, and leveraging GoKhana's digital systems to optimize billing and service. The ideal candidate has 2–5 years in operations within F&B or hospitality, strong communication, and the ability to perform

Qualifications

• Graduate in Hospitality, Hotel Management, or related field.
• 2–5 years of operations experience in F&B or hospitality.
• Experience leading teams and liaising with clients/stakeholders.
• Strong communication and interpersonal skills.
• Ability to handle high-pressure environments and resolve operational issues on-ground.
• Familiarity with digital POS and cafeteria management systems is a plus.

Responsibilities

• Manage and supervise overall site operations including kitchen, counter, and service teams.
• Coordinate with client representatives for feedback, issue resolution, and operational improvements.
• Ensure food quality, hygiene standards, and safety protocols.
• Monitor daily sales, inventory, and wastage control.
• Onboard, train, and schedule ground staff.
• Oversee vendor performance, food counters, and billing via GoKhana's digital systems.
• Drive customer satisfaction through quick response to grievances and service enhancement.

Skills

Team management

Client liaison

Operational coordination

Communication

Education

Bachelor's in Hospitality/Hotel Management

Tools

POS systems

Cafeteria CMS

Job description

• Manage and supervise overall site operations including kitchen, counter, and service teams.
• Coordinate with client representatives for feedback, issue resolution, and operational improvements.
• Ensure food quality, hygiene standards, and safety protocols are consistently maintained.
• Monitor daily sales, inventory, and wastage control.
• Ensure timely onboarding, training, and scheduling of ground staff.
• Oversee vendor performance, food counters, and billing processes via GoKhana's digital systems.
• Drive customer satisfaction through quick response to grievances and continuous service enhancement.

Requirements:

• Graduate in Hospitality, Hotel Management, or related field preferred.
• 2-5 years of experience in operations, preferably in F&B, QSR, or hospitality industry.
• Prior experience managing teams and liaising with clients/stakeholders.
• Strong communication and interpersonal skills.
• Ability to handle high-pressure environments and resolve operational issues on-ground.
• Familiarity with digital POS and cafeteria management systems is an added advantage.