Site Supervisor

GoKhana; Hyderabad; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

GoKhana is seeking a Site Head to drive day-to-day operations with a strong focus on following SOPs. The role demands hands-on leadership, proactive SLAs management, and building solid client and employee relationships.

You will identify deviations, engage vendors, and ensure timely data-driven decisions to maximize customer satisfaction. We require a hotel management background, 4–6 years of experience, Fostac trained, and consider food-tech experience as a plus.

Responsibilities

• The Site head role is a high intensity, high responsibility and hands on role.
• The role requires an individual to be highly involved in the day to day operations and be able to track and follow up on service levels.
• Maintain healthy relationship with client/employees.
• Managing and minimizing process and system deviations.
• Managing delivery SLAs and maximizing customer satisfaction.
• Engaging vendors & maximizing their business involvement.
• Assertive and persistent in approach with an attitude of getting work done.
• Amicable and able to form and foster business relationships.
• Ability to handle conflict professionally.
• Ability to connect to on ground reality and act decisively and quickly.
• Ability to identify, understand and process data on a regular basis.
• Driven and motivated with an attitude to create an impact and go beyond what is asked.
• Professional Conduct and respect for co-workers.
• Honesty and Sincerity is a must.

Job description

To assist Manager - Operations on day-to-day operations by following our Standard Operating Process.

• The Site head role is a high intensity, high responsibility and hands on role.
• The role requires an individual to be highly involved in the day to day operations and be able to track and follow up on service levels.
• Maintain healthy relationship with client/employees.
• Managing and minimizing process and system deviations.
• Managing delivery SLAs and maximizing customer satisfaction.
• Engaging vendors & maximizing their business involvement.
• Assertive and persistent in approach with an attitude of getting work done.
• Amicable and able to form and foster business relationships.
• Ability to handle conflict professionally.
• Ability to connect to on ground reality and act decisively and quickly.
• Ability to identify, understand and process data on a regular basis.
• Driven and motivated with an attitude to create an impact and go beyond what is asked.
• Professional Conduct and respect for co-workers.
• Honesty and Sincerity is a must.

Requirements

• Must have from Hotel Management background.
• 4- 6 years of experience.
• Fostac Trained.
• Food-tech Experience is an added advantage.