Operations Manager

Glee Grub India; Bareilly; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Glee Grub India seeks an Operations Manager to oversee daily operations across multiple caf and QSR outlets. You will drive profitability, enforce brand SOPs, and ensure a consistent guest experience through team development and strong cross-functional collaboration.

You will lead store-level performance, manage P&L, control food and labor costs, and work with HR for manpower planning and training programs to sustain growth and high standards.

Qualifications

• Experience overseeing operations for multiple caf/QSR outlets.
• Strong P&L, food cost, wastage, and labor rostering control skills.
• Ability to enforce brand SOPs and drive process discipline across sites.
• Proven leadership in coaching store managers and reducing turnover.

Responsibilities

• Conduct unannounced store visits and audits to ensure SOP adherence.
• Monitor store P&L and drive cost reduction in food, labor, and overheads.
• Track daily/weekly/monthly sales and implement turnaround strategies.
• Ensure food safety, sanitation, and FSSAI standards across kitchens and counters.
• Oversee inventory, indenting, and stock rotation to minimize waste.
• Lead HR collaboration for manpower planning and training programs.
• Improve service speed, order accuracy, and peak-hour performance.
• Resolve escalated customer complaints and optimize aggregator ratings.

Skills

Multi-Unit Management

Cost & Financial Control

Systems & Analytics

Leadership & Execution

Operational Problem Solving

Education

Bachelor’s/Diploma in Hotel Management or Hospitality or Business Administration

Tools

POS platforms (Petpooja/Posist)

MS Excel

Operational MIS reporting

Job description

Job Purpose:

The Operations Manager is responsible for managing the overall daily operations, profitability, and standard compliance across multiple caf and QSR outlets. This field-based role focuses on driving sales growth, controlling food and labor costs, developing store managers, and enforcing strict brand SOPs. The Operations Manager serves as the key operational bridge between store teams and executive management to deliver a consistent, high-quality guest experience across all locations.

KRA /

Accountabilities:

• Conduct regular, unannounced store visits and operational audits to ensure 100% adherence to company SOPs.
• Monitor store-level P&Ls, focusing on reducing food cost percentages, labor expenses, and operating overheads.
• Track daily, weekly, and monthly sales targets and implement localized turnaround strategies for underperforming stores.
• Enforce strict food safety, sanitation, temperature logging, and FSSAI hygiene standards in all kitchens and service counters.
• Oversee store inventory cycles, indenting schedules, and stock rotation (FIFO/FEFO) to minimize wastage and stock variance.
• Manage, mentor, and evaluate Store Managers, fostering leadership accountability and reducing staff turnover.
• Partner with HR to manage manpower planning, floor recruitment, onboarding, and ongoing staff training programs.
• Monitor service speed, ticket fulfillment times, and order accuracy during peak operational hours.
• Resolve escalated customer complaints and manage aggregator ratings across platforms like Zomato and Swiggy.
• Ensure product consistency, standard recipe execution, portion control, and presentation across all outlets.
• Coordinate seamlessly with the Central Kitchen, Purchase, Logistics, HR, and Finance departments to clear operational gaps.
• Review daily POS data, wastage logs, and operational reports to present actionable insights to senior management.
• Lead operational readiness, hiring, setup, and handovers for new outlet openings (NTOs).

Core

Competencies /

Known Exp:

• Multi-Unit Management: Proven track record in overseeing operations for multiple fast-paced QSR or caf locations simultaneously.
• Cost & Financial Control: Hands‑on experience in restaurant P&L management, food cost math, wastage control, and labor rostering.
• Systems & Analytics: Proficiency in POS platforms (such as Petpooja or Posist), MS Excel, and operational MIS reporting.
• Leadership & Execution: Strong field leadership skills with the ability to coach store managers and enforce floor discipline.
• Operational Problem Solving: Capability to make quick, data-driven decisions during rush periods and operational breakdowns.

Must have / Tech /

Pref. Qualifications:

Education & Experience:

Education: Bachelors Degree or Diploma in Hotel Management, Hospitality, or Business Administration.

Experience: 5 to 7 years of overall experience in F&B operations, with at least 2 to 4 years in a multi-unit operations management role.

Preferred Industry Experience:

• Multi-Outlet Caf Operations
• Quick Service Restaurant (QSR) Chains
• Cloud Kitchens & Fast-Casual Restaurant Groups