Shift Supervisor

1441 Pizzeria; Mumbai City; On-site; INR 279,000 - 446,000; Full time

Job summary

1441 Pizzeria in Mumbai seeks a Shift Supervisor to manage the daily restaurant operations, ensure opening readiness and assign stations for peak hours.

You will supervise the team, monitor service flow and guest satisfaction, handle guest complaints, and oversee cash, POS transactions and end‑shift reconciliation.

The ideal candidate has 12th pass or Hotel Management diploma/degree and 24 years in restaurant ops, preferably Pizza QSR or Italian dining, with FOH/BOH knowledge.

Qualifications

• Education in hotel/restaurant operations (12th pass / diploma / degree).
• 24 years of experience in restaurant operations, preferably Pizza QSR or Italian dining.
• Experience in Shift Supervisor / Captain / Senior Steward / Team Leader roles preferred.
• Good understanding of FOH & BOH operations.
• Basic knowledge of pizza, pasta and Italian/Continental food operations is an advantage.
• Strong guest service and complaint handling skills.

Responsibilities

• Take complete responsibility for the smooth functioning of the assigned shift.
• Ensure the restaurant is fully prepared before opening/service.
• Allocate team members to stations and ensure adequate manpower during peak hours.
• Monitor service flow and orders delivered within defined TAT.
• Coordinate between FOH and BOH to ensure smooth operations.
• Handle operational issues and elevate major concerns to the Restaurant Manager.
• Supervise and guide team members during the shift.
• Conduct shift briefings and communicate daily priorities, targets, offers, and updates.
• Monitor attendance, grooming, discipline, productivity, and performance.
• Support new employees with on-the-job training and proper handover.
• Ensure pizzas, pasta, starters, salads, and desserts are prepared per SOPs.
• Monitor portioning, toppings, cooking time, presentation, and product consistency.
• Ensure proper mise en place and availability of critical ingredients.
• Monitor food quality and address deviations immediately.
• Ensure guests receive prompt, courteous, and professional service.
• Monitor table service, order accuracy, food presentation, and guest feedback.
• Handle guest complaints and service recovery as needed.
• Ensure takeaway and delivery orders are packed accurately and dispatched on time.
• Maintain ambience and service standards of the restaurant.
• Ensure all orders and payments are recorded in the POS.
• Monitor cash, card, UPI, and other payment transactions per procedures.
• Ensure no personal UPI/QR code or unauthorized payment method is used.
• Support cash closing and reconciliation at shift end.
• Report discrepancies to the Restaurant Manager.
• Monitor availability of key ingredients and supplies.
• Ensure proper portion control and minimize wastage; follow FIFO/FEFO.
• Record and report wastage per SOP; inform about low-stock or urgent procurement.
• Adhere to hygiene, safety, and sanitation standards; conduct regular checks.
• Report any food safety or hygiene concerns immediately.
• Complete opening and closing checklists and ensure readiness for operations.
• Verify closing stock, cash, POS, cleaning, and security requirements.

Skills

Guest service

Team supervision

Operations management

POS familiarity

Education

Hotel Management

Tools

POS system

Job description

Role & responsibilities

1. Shift Operations

• Take complete responsibility for the smooth functioning of the assigned shift.
• Ensure the restaurant is fully prepared before opening/service.
• Allocate team members to stations and ensure adequate manpower during peak hours.
• Monitor service flow and ensure orders are delivered within the defined TAT.
• Coordinate between FOH and BOH to ensure smooth operations.
• Handle operational issues during the shift and elevate major concerns to the Restaurant Manager.

2. Team Supervision

• Supervise and guide team members during the shift.
• Conduct shift briefings and communicate daily priorities, targets, offers, and operational updates.
• Monitor attendance, grooming, discipline, productivity, and performance.
• Support new employees with on-the-job training.
• Ensure proper shift handover between teams.

3. Pizza & Kitchen Operations

• Ensure pizzas, pasta, starters, salads, desserts, and other products are prepared as per standard recipes and SOPs.
• Monitor portioning, toppings, cooking time, presentation, and product consistency.
• Ensure adequate mise en place and availability of critical ingredients.
• Monitor food quality and immediately address any deviation.

4. Guest Experience

• Ensure guests receive prompt, courteous, and professional service.
• Monitor table service, order accuracy, food presentation, and guest feedback.
• Personally handle guest complaints and service recovery wherever required.
• Ensure takeaway and delivery orders are packed accurately and dispatched on time.
• Maintain the overall ambience and service standards of the restaurant.

5. Cash & POS Management

• Ensure all orders and payments are properly recorded in the POS.
• Monitor cash, card, UPI, and other payment transactions as per Company procedures.
• Ensure no personal UPI/QR code or unauthorised payment method is used for guest transactions.
• Support cash closing and reconciliation at the end of the shift.
• Report any discrepancy immediately to the Restaurant Manager.

6. Inventory & Cost Control

• Monitor availability of key ingredients and operational supplies.
• Ensure proper portion control and minimise food wastage.
• Follow FIFO/FEFO and proper storage procedures.
• Record and report wastage as per SOP.
• Inform the Manager about low-stock or urgent procurement requirements.

7. Hygiene & Food Safety

• Ensure strict adherence to food safety, hygiene, grooming, and sanitation standards.
• Conduct regular checks of kitchen, dining, storage, washrooms, and service areas.
• Ensure proper temperature control, labelling, storage, and handling of food.
• Report any food safety or hygiene concern immediately.

8. Opening & Closing

• Complete opening and closing checklists as applicable.
• Ensure equipment, kitchen, dining, and service areas are ready for operations.
• Verify closing stock, cash, POS, cleaning, and security requirements.
• Ensure proper handover to the next shift/Manager.

Preferred candidate profile

• Education: 12th pass / Diploma / Degree in Hotel Management or equivalent.
• Experience: 24 years of experience in restaurant operations, preferably in Pizza QSR, Casual Dining, Continental or Italian restaurants.
• Prior experience in a Shift Supervisor / Captain / Senior Steward / Team Leader role will be preferred.
• Good understanding of FOH & BOH restaurant operations.
• Basic knowledge of pizza, pasta, Italian/Continental food operations is an advantage.
• Strong understanding of guest service and complaint handling.