Shift Manager

Maiz Mexican Kitchen; Bengaluru; On-site; INR 300,000 - 540,000; Full time

Benefits offered by this job

Free meal

Free Accommodation

Job summary

Maiz Hospitality Private Limited in Bangalore is seeking a responsible Shift Manager to oversee day-to-day restaurant operations during assigned shifts. The role requires leading a team, maintaining service standards, and driving sales and guest satisfaction.

You will supervise crew, handle POS and cash, monitor food safety and stock, and ensure adherence to SOPs. The ideal candidate has 2–3 years in restaurant/QSR operations, strong communication, leadership, and the ability to work rotational

Qualifications

• 2–3 years of experience in restaurant, QSR, cafe or hospitality operations.
• Experience in team handling, shift management and customer service preferred.
• Strong communication and interpersonal skills.
• Good leadership and people-management abilities.
• Ability to handle customer complaints and operational challenges.
• Basic knowledge of POS, billing, cash handling, inventory and stock management.
• Fast-paced environment tolerance and ability to manage multiple responsibilities.
• Flexible to work in rotational shifts, weekends and public holidays.
• Strong ownership, discipline and accountability.

Responsibilities

• Manage shift operations and ensure smooth and efficient functioning of the outlet.
• Supervise crew members, allocate duties, and ensure adequate manpower deployment.
• Maintain high standards of customer service and guest satisfaction.
• Monitor food quality, hygiene, cleanliness, and food safety standards.
• Handle customer complaints and resolve issues professionally and promptly.
• Manage cash handling, billing, POS operations, and daily financial transactions.
• Monitor staff attendance, shift schedules, manpower requirements, OT, and leave.
• Ensure proper stock availability and support inventory control and stock management.
• Monitor wastage, product availability, and adherence to operational procedures.
• Support achievement of outlet sales, service, and operational targets.
• Train, guide, coach, and motivate team members to improve performance.
• Maintain staff discipline and ensure compliance with company policies.
• Coordinate with the RGM/Unit Head regarding operational updates, challenges, and requirements.
• Complete daily opening and closing checklists accurately.
• Ensure all equipment, workstations, dining areas, and back-of-house areas are maintained as per company standards.
• Support audits, inspections, and implementation of corrective actions.
• Ensure compliance with company SOPs, food safety regulations, and health & safety standards.

Skills

Shift Management

Team Handling

Customer Service

Restaurant Operations

QSR Operations

Cash Handling

POS & Billing

Inventory Management

Food Safety & Hygiene

Staff Scheduling

Sales Support

Complaint Resolution

Team Training

Job description

Job Description Shift Manager

Company: Maiz Hospitality Private Limited
Designation: Shift Manager
Department: Restaurant Operations
Job Type: Full-Time
Location: Bangalore
Experience: 2-3 years in Restaurant/QSR Operations
Reporting To: RGM / Unit Head

About the Role
Maiz Hospitality Private Limited is looking for a responsible, customer-focused, and energetic Shift Manager to oversee day-to-day restaurant operations during assigned shifts. The ideal candidate will be capable of managing a team, maintaining operational standards, ensuring excellent customer service, and supporting the outlet in achieving sales and business targets.

Key Responsibilities

• Manage shift operations and ensure smooth and efficient functioning of the outlet.
• Supervise crew members, allocate duties, and ensure adequate manpower deployment.
• Maintain high standards of customer service and guest satisfaction.
• Monitor food quality, hygiene, cleanliness, and food safety standards.
• Handle customer complaints and resolve issues professionally and promptly.
• Manage cash handling, billing, POS operations, and daily financial transactions.
• Monitor staff attendance, shift schedules, manpower requirements, OT, and leave.
• Ensure proper stock availability and support inventory control and stock management.
• Monitor wastage, product availability, and adherence to operational procedures.
• Support achievement of outlet sales, service, and operational targets.
• Train, guide, coach, and motivate team members to improve performance.
• Maintain staff discipline and ensure compliance with company policies.
• Coordinate with the RGM/Unit Head regarding operational updates, challenges, and requirements.
• Complete daily opening and closing checklists accurately.
• Ensure all equipment, workstations, dining areas, and back-of-house areas are maintained as per company standards.
• Support audits, inspections, and implementation of corrective actions.
• Ensure compliance with company SOPs, food safety regulations, and health & safety standards.

Candidate Profile

• 2-3 years of experience in restaurant, QSR, cafe, hospitality, or food-service operations.
• Experience in team handling, shift management, and customer service is preferred.
• Strong communication and interpersonal skills.
• Good leadership and people-management abilities.
• Ability to handle customer complaints and operational challenges effectively.
• Basic knowledge of POS, billing, cash handling, inventory, and stock management.
• Ability to work in a fast-paced environment and manage multiple responsibilities.
• Flexible to work in rotational shifts, weekends, and public holidays.
• Strong sense of ownership, discipline, and accountability.

Key Skills
Shift Management | Team Handling | Customer Service | Restaurant Operations | QSR Operations | Cash Handling | POS & Billing | Inventory Management | Food Safety & Hygiene | Staff Scheduling | Sales Support | Complaint Resolution | Team Training

What Were Looking For
We are looking for someone who can lead from the front, take ownership of shift operations, motivate the team, and consistently deliver excellent customer experiences while maintaining operational and food-safety standards.

Why Join Maiz Hospitality Private Limited?

• Opportunity to grow within a fast-paced hospitality environment.
• Hands-on exposure to restaurant and outlet operations.
• Learning and development opportunities.
• Career growth based on performance and potential.
• Opportunity to work with and lead a dynamic operations team.

Perks and benefits

• Free meal
• Free Accommodation