Store Manager

Eversub

Faridabad District, Gurugram District

On-site

INR 550,000 - 750,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Eversub in Faridabad, Haryana (India) is seeking an experienced Store Manager to oversee daily restaurant operations, ensure SOP compliance, and deploy staff across shifts. The role focuses on delivering consistent customer service, maintaining hygiene, and driving sales through promotions.

You will lead a team, conduct training, monitor KPIs, manage inventory and cost controls, and coordinate with the Area Manager to maintain operational excellence and a positive work culture.

Qualifications

Minimum 12th pass; Graduate/Hotel Management preferred.
Preferably 25 years of experience in QSR/restaurant/retail operations.
Experience in supervisory or management roles.

Responsibilities

Oversee day-to-day store operations, including opening and closing.
Ensure adherence to SOPs and standards.
Deploy manpower across shifts efficiently.
Monitor service speed, productivity, and efficiency.
Maintain equipment and store facilities.
Collaborate with Area Manager for operational requirements.
Drive sales through promotions and upselling.
Manage store P&L and costs; identify revenue opportunities.
Lead recruitment, training and development of staff.
Ensure customer experience, cleanliness and hygiene.

Skills

Store operations

People management

Sales & promotions

Budget & cost control

Education

12th Pass

Hotel Management

Job description

Key Responsibilities

1. Store Operations

Manage complete day-to-day restaurant operations, including opening and closing of the store.
Ensure 100% adherence to company SOPs, operational standards and processes.
Ensure smooth deployment of manpower across shifts based on business requirements.
Monitor service speed, productivity and operational efficiency.
Ensure all equipment, facilities and restaurant infrastructure are maintained properly.
Coordinate with the Area Manager and support functions for operational requirements.

2. Sales & Business Performance

Achieve daily, weekly and monthly sales targets.
Analyse sales trends, ADS, transactions and product mix and take corrective actions.
Drive sales through effective execution of local and company-led promotions.
Monitor store P&L and identify opportunities for revenue growth and cost optimisation.
Track key business KPIs and ensure timely action on performance gaps.

3. People Management

Recruit, onboard, train and develop restaurant team members in coordination with HR/Operations.
Prepare effective manpower deployment and shift rosters.
Ensure attendance, discipline, grooming and performance standards.
Conduct regular team huddles and performance discussions.
Coach and develop Shift Managers and Team Members for future roles.
Identify high performers and create a talent pipeline.
Address employee grievances and maintain a positive work environment.
Control employee attrition through engagement, recognition and effective people management.

4. Customer Experience

Ensure excellent customer service and a strong customer-first culture.
Handle and resolve customer complaints promptly and professionally.
Monitor service quality, order accuracy and customer satisfaction.
Ensure the restaurant maintains the required cleanliness, ambience and hospitality standards.
Collect customer feedback and implement improvement actions.

5. Food Quality, Safety & Hygiene

Ensure compliance with food safety, hygiene and sanitation standards.
Ensure adherence to approved recipes, portion control and product specifications.
Conduct regular quality and hygiene checks.
Ensure proper temperature control, storage and food handling practices.
Maintain required food safety documentation and records.
Immediately address any food safety or quality deviation.

6. Inventory, Wastage & Cost Control

Maintain optimum stock levels and ensure product availability.
Conduct daily/periodic inventory checks and reconciliation.
Control food wastage, variance, shrinkage and unnecessary consumption.
Ensure proper receiving, storage and rotation of inventory.
Monitor expiry and near-expiry products.
Raise stock requirements as per business needs and approved processes.

7. Cash & Revenue Integrity

Ensure strict compliance with cash handling and banking procedures.
Monitor POS transactions, billing and daily sales reconciliation.
Ensure every sale is properly billed and recorded.
Prevent cash leakage, revenue leakage, pilferage and other integrity issues.
Ensure timely banking/deposit of collections as per company policy.
Immediately report any cash variance or suspected integrity concern.

8. Compliance & Audit

Ensure compliance with all company policies, statutory requirements and food safety regulations.
Maintain all required licenses, certificates, registers and store records.
Ensure readiness for internal, operational, food safety and statutory audits.
Close audit observations within defined timelines.
Ensure zero tolerance for fraud, theft, manipulation or policy violations.

9. Training & Development

Conduct on-the-job training for all team members.
Ensure completion of mandatory training and certifications.
Develop team capability on product knowledge, food safety, customer service and operational procedures.
Conduct regular coaching and skill assessments.
Build a strong succession pipeline for Shift Manager and Store Manager positions.

10. Reporting & Communication

Ensure accurate and timely submission of daily, weekly and monthly reports.
Review store performance with the Area Manager regularly.
Communicate operational issues, manpower gaps, maintenance requirements and business risks proactively.
Maintain proper documentation and store records.

Key Performance Indicators (KPIs)