Shift Manager (QSR/FOOD) - Surat

Theobroma Foods; Surat; On-site; INR 350,000 - 550,000; Full time

Job summary

Theobroma Foods Pvt Ltd in Surat, Gujarat is seeking a Shift Manager (QSR/FOOD) to lead daily restaurant operations, supervise the team, and ensure guest satisfaction.

You will manage opening/closing duties, maintain stock, supervise service, promote specials, handle reservations, resolve issues, and coordinate with kitchen and suppliers to deliver a smooth experience across Adajan, Vesu Point, Ghod Dod Road and Katargam.

Responsibilities

• To conduct the briefs of the team members at the commencement of the shift
• Open or close the restaurant (when responsible for the first or last shift)
• To check the table set up, cleanliness, AC temperature at the commencement of Shift
• To supervise and guide the team members in performing their work
• Delegate tasks to restaurant staff and supervise their performance
• Manage dining reservations
• Maintain a fully stocked inventory and order food supplies, as needed
• To promote and upsell the special menus and services
• Arrange to have shifts covered (e.g. when employees take time off)
• Help staff resolve on-the-job challenges
• Track daily costs and revenues
• Balance the cash register at the end of the shift
• Coordinate with suppliers as they deliver food product orders
• Ensure client satisfaction and gracefully handle any complaints
• To check the restaurant set up at the commencement of the shift
• To take feedback about customer satisfaction levels and to compile the guest history regarding their preferences, special requirements, etc
• To approve the stores' requisitions of the various items required at a restaurant
• Inform the next Shift Manager about pending tasks
• Report maintenance and training needs.
• To plan and prepare the action plan for handling busy operations time
• To check with the kitchen team regarding the shortage and/or unavailable menu items and to inform the same to team members accordingly
• To comply with all health and safety regulations
• To maintain logbook and to make necessary entries for further prompt action
• To approve leaves of the team members
• To prepare the duty roster of the team members of a restaurant
• To conduct the training for team members as per the training calendar
• Reporting to: Area Manager & General Manager

Job description

We refer to an opening for the Shift Manager (QSR/FOOD) position in our company Theobroma Foods PVT Ltd. to be based in Surat, Gujarat.

Company Profile:

Theobroma means 'Food of the Gods' in Greek, befitting our exclusive and indulgent offerings, including brownies, cakes, desserts, chocolates, breads, and savories. From our humble beginnings in 2004, when the first Theobroma pastry store opened its doors at the iconic Cusrow Baug at Colaba Causeway (Mumbai), we've grown to become a Pan-India chain of patisseries with stores in over 20 cities. Our mission is to spread happiness by serving smiles on a plate, and this journey continues as we open Theobroma patisseries across the country.

For More Information about the Company:

LinkedIn - https://www.linkedin.com/company/theobroma-foods-private-limited/

Website - https://theobroma.in/

Facebook - https://www.facebook.com/theobromaindia/

Instagram - https://www.instagram.com/theobromapatisserie/?hl=en

JOB DESCRIPTION:

To conduct the briefs of the team members at the commencement of the shift

Open or close the restaurant (when responsible for the first or last shift)

To check the table set up, cleanliness, AC temperature at the commencement of Shift

To supervise and guide the team members in performing their work

Delegate tasks to restaurant staff and supervise their performance

Manage dining reservations

Maintain a fully stocked inventory and order food supplies, as needed

To promote and upsell the special menus and services

Arrange to have shifts covered (e.g. when employees take time off)

Help staff resolve on-the-job challenges

Track daily costs and revenues

Balance the cash register at the end of the shift

Coordinate with suppliers as they deliver food product orders

Ensure client satisfaction and gracefully handle any complaints

To check the restaurant set up at the commencement of the shift

To take feedback about customer satisfaction levels and to compile the guest history regarding their preferences, special requirements, etc

To approve the stores' requisitions of the various items required at a restaurant

Inform the next Shift Manager about pending tasks

Report maintenance and training needs.

To plan and prepare the action plan for handling busy operations time

To check with the kitchen team regarding the shortage and/or unavailable menu items and to inform the same to team members accordingly

To comply with all health and safety regulations

To maintain logbook and to make necessary entries for further prompt action

ADMINISTRATIVE JOB DESCRIPTION:

To approve leaves of the team members

To prepare the duty roster of the team members of a restaurant

To conduct the training for team members as per the training calendar

Reporting to: Area Manager & General Manager

Outlet Location - Adajan, Vesu Point, Ghod Dod Road & Katargam