Shift Manager

Wow Momo Foods; Jabalpur; On-site; INR 350,000 - 550,000; Full time

Job summary

WOW momo Foods Pvt. Ltd. in India seeks a Shift Manager to lead day-to-day restaurant operations during the assigned shift, ensuring service quality, food safety, and adherence to SOPs across dine-in, take-away, and delivery.

You will manage a hospitality team, drive sales, monitor costs, and uphold customer experience, while coordinating with supervision for onboarding and development. Rotational shifts, weekends, and holidays are part of the role.

Qualifications

• Qualification: 12th pass / Graduate; hospitality qualification preferred.
• Experience: 1–3 years in restaurant or QSR operations; supervisory experience preferred.
• Skills: Team leadership, customer service, sales orientation, inventory management, cash handling, and problem-solving.
• Other Requirements: Willingness to work rotational shifts, weekends, and holidays as per business requirements.

Responsibilities

• Restaurant Operations: Manage end-to-end restaurant operations during the assigned shift.
• Team Management: Allocate duties and manage Team Members and kitchen staff during the shift.
• Sales and Profitability: Drive shift-wise sales targets and improve average order value.
• Customer Experience: Ensure prompt, courteous, and efficient customer service.
• Food Safety and Hygiene: Ensure food safety, personal hygiene, and kitchen cleanliness standards.
• Inventory and Reporting: Monitor stock availability and ensure timely replenishment.

Skills

Team leadership

Customer service

Sales orientation

Inventory management

Cash handling

Problem-solving

Education

12th pass / Graduate; hospitality qualification preferred

Job description

Job Description Shift Manager

Organisation: WOW momo Foods Pvt. Ltd.
Department: Operations
Designation: Shift Manager
Industry: Quick Service Restaurant (QSR) / Food & Beverage
Reporting To: Assistant Restaurant Manager / Restaurant Manager
Work Location: As per business requirement

Job Summary

The Shift Manager is responsible for managing the day-to-day restaurant operations during the assigned shift, ensuring excellent customer service, food quality, hygiene, operational efficiency, and achievement of sales and profitability targets. The role involves leading the restaurant team, maintaining operational standards, and ensuring a smooth and consistent customer experience.

Key Responsibilities

1. Restaurant Operations

• Manage end-to-end restaurant operations during the assigned shift.
• Ensure timely opening and closing activities, shift handovers, and operational readiness.
• Monitor order preparation, service speed, product quality, and order accuracy.
• Ensure compliance with company SOPs and operational standards.

2. Team Management

• Allocate duties and manage Team Members and kitchen staff during the shift.
• Monitor attendance, punctuality, grooming, and productivity.
• Train, coach, and motivate team members to improve performance.
• Support onboarding and development of new employees.

3. Sales and Profitability

• Drive shift-wise sales targets and improve average order value.
• Monitor food costs, portion control, wastage, and inventory consumption.
• Ensure proper cash handling, billing accuracy, and end-of-shift cash reconciliation.
• Identify opportunities to improve restaurant productivity and profitability.

4. Customer Experience

• Ensure prompt, courteous, and efficient customer service.
• Resolve customer complaints professionally and escape critical issues.
• Maintain service standards across dine-in, takeaway, and delivery orders.

5. Food Safety and Hygiene

• Ensure food safety, personal hygiene, and kitchen cleanliness standards.
• Monitor food storage, temperature controls, expiry dates, and FIFO practices.
• Ensure compliance with applicable FSSAI requirements and company hygiene protocols.

6. Inventory and Reporting

• Monitor stock availability and ensure timely replenishment.
• Conduct stock counts and report shortages, damages, and wastage.
• Maintain shift reports, sales records, cash records, and other operational documentation.
• Report equipment breakdowns and maintenance requirements promptly.

Eligibility Criteria

• Qualification: 12th pass / Graduate; hospitality qualification preferred.
• Experience: 1–3 years in restaurant or QSR operations; supervisory experience preferred.
• Skills: Team leadership, customer service, sales orientation, inventory management, cash handling, and problem-solving.
• Other Requirements: Willingness to work rotational shifts, weekends, and holidays as per business requirements.

Key Performance Indicators (KPIs)

• Achievement of sales targets.
• Customer satisfaction and complaint resolution.
• Food cost, wastage, and inventory control.
• Order accuracy and service speed.
• Food safety, hygiene, and audit scores.
• Team attendance, productivity, and retention.
• Cash management and compliance adherence.

Why Join WOW momo?

• Opportunity to work with a growing QSR brand.
• Learning and development opportunities.
• Career progression into Assistant Restaurant Manager and Restaurant Manager roles.
• Exposure to fast-paced restaurant operations and team leadership.