Shift Supervisor

Starbucks Corp.; Indore District; On-site; INR 207,000 - 276,000; Full time

Job summary

Tata Starbucks is seeking a team-oriented associate to support daily store operations and deliver exceptional customer service. You will prepare beverages and food, follow recipes, and maintain cleanliness and safety standards throughout shifts.

Your role involves ensures smooth opening/closing, coaching peers, and upholding store policies. The ideal candidate is skilled in communication, teamwork, and multi-tasking in a fast-paced retail environment.

Qualifications

• Customer service experience in a retail or restaurant environment.
• Experience in roles requiring constant interaction with customers.
• Experience delegating tasks to other employees or coordinating two or more employees.

Responsibilities

• Acts with integrity and promotes Tata Starbucks values during store operations.
• Provides quality beverages, food and products adhering to recipe and presentation standards.
• Follows health, safety and sanitation guidelines for all products.
• Ensures store policies, cash handling, and safety procedures are followed by the team.
• Anticipates customer and store needs by observing environment and cues.
• Delivers legendary customer service with a 'customer comes first' attitude.
• Communicates information to manager to maintain Third Place environment.
• Supports training of new partners with constructive coaching and feedback.
• Maintains calm during high volume periods and sets a positive example for the team.
• Recognizes and reinforces team accomplishments and morale.

Skills

Direct the work of others

Learn quickly

Effective oral communication

Retail environment knowledge

Interpersonal skills

Team player

Job description

Role & responsibilities

Acts with integrity, honesty and knowledge that promote the culture, values and mission of Tata Starbucks and executes store operations during scheduled shifts; organizes openings and closing duties as assigned

• Provides quality beverages, whole beans and food products consistently for all customers by adhering to all recipe and presentation standards; or customized for customers, including changes such as temperature, quantity of ingredients or substituted ingredients
• Follows health, safety and sanitation guidelines for all products
• Follows and ensures shift team follows Tata Starbucks store operating policies, procedures and standards, including cash register/management practices as well as store safety and security, and ensures the safety of all other partners during each shift
• Discovers and anticipates customer and store needs by constantly evaluating environment and customers for cues
• Delivers legendary customer service to all customers by acting with a customer comes first attitude and connecting with customers / responding to their needs through clear and pleasant communication
• Communicates information to manager so that the team can respond as necessary to create the Third Place environment during each shift
• Assists with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed; provides feedback to store manager on partner performance during shift
• Creates a positive learning environment by providing clear, specific, timely and respectful coaching Page | 1 and feedback to partners on shift to ensure operational excellence and to improve partner performance & contributes to positive team environment by recognizing alarms or changes in partner morale and performance and communicating them to the store manager
• Maintains a calm demeanor during periods of high volume or unusual events to keep store operating to standard and to set a positive example for the shift team
• Recognizes and reinforces individual and team accomplishments by using existing organizational methods and by collaborating with store manager to find new, create and effective methods of recognition
• Maintains regular and punctual attendance and meets required dress code
• Works flexible hours that may include early mornings, evenings, weekends, nights and/or holidays
• Maintaining cleanliness throughout the store by regularly cleaning and sanitizing all areas as required
• Develops positive relationships with shift team by understanding and addressing individual motivation, needs and concerns

Preferred candidate profile

• Ability to direct the work of others
• Ability to learn quickly
• Effective oral communication skills
• Knowledge of the retail environment
• Strong interpersonal skills
• Ability to work as part of a team

Summary of Experience

• Customer service experience in a retail or restaurant environment 1 year
• Experience in a role that requires constant interacting with and fulfilling the requests of customers 6 months
• Delegating tasks to other employees or coordinating the tasks of two (2) or more employees