Assistant Store Manager

Starbucks; Pune District; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Flexible schedule

Health insurance

Life insurance

Provident Fund

Job summary

Starbucks in India (Pune) is seeking a store leadership role to manage daily operations, training, and customer service excellence. The position involves supervising partners, planning schedules, and driving sales with a focus on coffee quality and team engagement.

The role requires minimum 12th pass and preferably IHM/hotel management background, with hands-on latte art and deep coffee knowledge. On-site work with flexible benefits is provided.

Qualifications

• Minimum 12th pass; IHM or hotel management degree preferred.
• Latte art expertise.
• Deep knowledge of coffee and beverages.

Responsibilities

• Schedule and assign partners to meet store operations.
• Identify customer requirements by engaging with customers and other partners.
• Maintain calm under high volume and model positive leadership.
• Share coffee knowledge and stories with the team.
• Train and hold partners to deliver legendary customer service.
• Solicit feedback from customers.
• Supervisory: interview and train partners, plan and direct work.
• Conduct regular team reviews and encourage independent decisions.
• Set goals and develop strategic/operational plans; measure results.
• Monitor performance to achieve organizational goals.
• Evaluate employees’ performance and address complaints.
• Coach, counsel, and discipline as needed.
• Ensure compliance with legal and operational requirements.
• Drive coffee conversations and culture; manage store revenue and stock.
• Analyze sales and forecast to maximise profits.

Skills

Latte Art

Coffee knowledge

Education

12th pass

Hotel management

Job description

Summary of Key Responsibilities :

Responsibilities and essential job functions include but are not limited to the following:

• Completes store operational requirements by scheduling and assigning partners, following up on work results.
• Identifies current and future customer requirements by establishing rapport with customers and other partners who are in a position to understand service requirements.
• Maintains and models a calm demeanour during periods of high volume or unusual events. Continues to keep store operating to standard and sets a positive example for the shift team
• Exhibits a willingness and desire to share coffee knowledge and stories with others
• Displays a customer first attitude by training and holding partners accountable for delivering legendary customer service.
• Solicits feedback from the customers.
• Supervisory Responsibilities:
• Interviewing & training partners, planning, assigning, and directing work
• Regular interaction/ review with the team
• Encourage team to take independent decisions.
• Conduct goal setting.
• Developing strategic and operational plans for the work group, managing execution, and measuring results
• Review performance to achieve organizational goals.
• Gather & evaluate employees performance.
• Appraising performance
• Addressing complaints and resolving problems.
• Coaching, counselling, and disciplining
• Ensures partners adhere to legal and operational compliance requirements.
• Drives coffee conversations within the team and creates a culture of coffee appreciation.
• Achieves financial objectives based on the annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
• Manage store revenue, including cash handling, deposit reconciliation and delivery of deposits to bank.
• Ensures availability of merchandise and services by approving contracts, maintaining inventories
• Maintains the stability and reputation of the store by complying with legal requirements.
• Analyses sales figures and forecasting future sales volumes to maximise profits.
• Manages and motivates the team to increase sales and ensure efficiency.
• Manages stock levels and making key decisions about stock control.
• Ensures standards for quality, customer service and health and safety are met.
• Makes timely yet thoughtful decisions even when information is incomplete; considers multiple options/alternatives before committing to a course of action.
• Maintains awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing.
• Conducts regular store meetings.
• Accountable to improve and increase store performance for the growth of the organisation.

Competencies -

• Living Our Misson And Values
• Helping Others Succeed
• Achieving Results
• Winning With Integrity

Required Experience & Education

• Minimum 12th pass (ideally, IHM student or hotel management graduate)
• Latte Art expert
• Has in-depth knowledge of Coffee.

Benefits:

• Flexible schedule
• Health insurance
• Life insurance
• Provident Fund

Work Location: In person