Shift Manager

Heisetasse Beverages; Dadri, Lucknow, Greater Noida; On-site; INR 300,000 - 460,000; Full time

Job summary

Heisetasse Beverages is seeking a Store Operations Lead to manage daily store activities, ensuring smooth functioning and adherence to SOPs. You will lead and motivate the store team to deliver excellent customer service and maintain service standards.

You will ensure product quality, food safety, hygiene, and store cleanliness as per company guidelines, monitor sales performance and KPIs, plan shifts, manage cash handling, inventory, and stock control, and coordinate with the Store Manager to

Job description

Role & responsibilities

• Manage daily store operations to ensure smooth functioning and adherence to company SOPs.
• Lead, guide, and motivate the store team to deliver excellent customer service and maintain service standards.
• Ensure product quality, food safety, hygiene, and store cleanliness as per company guidelines.
• Monitor sales performance, customer experience, and operational KPIs during the shift.
• Manage staff deployment, shift planning, attendance, and task allocation to ensure adequate manpower.
• Ensure adherence to cash handling procedures, billing accuracy, inventory management, and stock control.
• Support team training, onboarding, and development of Baristas and other team members.
• Handle customer queries and complaints professionally and ensure timely resolution.
• Coordinate with the Store Manager to achieve business targets and maintain operational efficiency.
• Ensure compliance with company policies, safety standards, and operational procedures.