Walk-in | Store Incharge Manager (Hebbal, HRBR Layout, BG Road, Gottigere

bigbasket; Bengaluru; On-site; INR 500,000 - 900,000; Full time

Job summary

bigbasket in Bengaluru seeks a Store Operations Manager to lead end-to-end store and dark store operations, ensuring smooth daily functioning and high service levels.

You will drive team management, manpower planning, and deployment of staff while monitoring SLA/TAT and last-mile delivery to optimize profitability and customer satisfaction.

Responsibilities

• Manage end-to-end operations of the store/dark store, ensuring smooth daily functioning.
• Handle team management, including hiring support, training, attendance, productivity, performance monitoring, and engagement.
• Plan and manage manpower requirements based on order volumes, business needs, and peak-hour demand.
• Ensure effective deployment of pickers, packers, delivery executives, and other store staff.
• Monitor order fulfilment, picking, packing, dispatch, and last-mile delivery operations.
• Ensure orders are processed within defined SLA/TAT and maintain high delivery and customer service standards.
• Coordinate with delivery teams to improve last-mile efficiency, delivery productivity, and on-time delivery.
• Manage store-level P&L, including revenue, operating expenses, manpower cost, wastage, shrinkage, and other controllable costs.
• Track key operational and financial metrics and take corrective actions to improve store profitability.

Job description

Role & Responsibilities

• 1.Manage the end-to-end operations of the store/dark store, ensuring smooth and efficient daily functioning.
• 2.Handle team management, including hiring support, training, attendance, productivity productivity, performance monitoring, and employee engagement.
• 3.Plan and manage manpower requirements based on order volumes, business requirements, and peak-hour demand.
• 4.Ensure effective deployment of pickers, packers, delivery executives, and other store staff.
• 5.Monitor order fulfilment, picking, packing, dispatch, and last-mile delivery operations.
• 6.Ensure orders are processed within defined SLA/TAT and maintain high delivery and customer service standards.
• 7.Coordinate with delivery teams to improve last-mile efficiency, delivery productivity, and on-time delivery.
• 8.Manage store-level P&L, including revenue, operational expenses, manpower cost, wastage, shrinkage, and other controllable costs.
• 9.Track key operational and financial metrics and take corrective actions to improve store profitability.