SFMC Platform Implementation Lead

dentsu; New Delhi; On-site; INR 4,000,000 - 6,200,000; Full time

Job summary

Merkle is seeking a Technical Architect in Bengaluru to lead Salesforce Marketing Cloud initiatives, architecting data flows, journeys, and automations. You will collaborate with client teams to translate requirements into scalable SFMC solutions and ensure high-quality delivery.

The role requires 5+ years of SFMC experience, strong SQL skills, API integrations, and Ampscript/HTML/CSS expertise, with a focus on delivering efficient marketing automation across campaigns and journeys.

Qualifications

• SFMC: 5+ years leading implementations.
• Integrates SFMC with SFDC/CRM.
• Proficient in SQL (Oracle/SQL Server/PostgreSQL).
• Experience with SOAP/REST API integrations.
• Strong communication and problem-solving skills.
• Ampscript, HTML, CSS expertise.

Responsibilities

• Lead SFMC implementations and define design patterns for journeys and data flows.
• Configure automations for data processing and CRM updates.
• Develop and test campaigns, journeys, and forms within Marketing Cloud.
• Review code and perform SIT/UAT testing of campaigns.
• Collaborate with client teams to gather requirements and deliver best practices.

Skills

SFMC expertise

SQL

APIs - SOAP/REST

Ampscript/HTML/CSS

JavaScript

CRM integration

Client communication

Education

Bachelor’s degree in Engineering

Tools

Salesforce Marketing Cloud

Job description

Job Description:

Job Description

Details

Project Details

Comments

Business Title

Technical Architect

• Strong hands-on experience with Marketing Cloud.
• Knowledge of MC Connect (to CRM, DC, MCI, etc)
• Configure custom build advanced MC web forms (including utm settings, dynamic content, CRM lookup, CRM updates, etc)
• Advanced knowledge of AMPscript
• Understanding of and ability to write SSJS, JavaScript
• Practical knowledge of HTML, CSS, JavaScript
• Build & configure automations for data processing and data import, including data lookup and updates to CRM
• Build & configure customer Journeys
• Manage requests for complex journey optimizations
• Build and test advanced features included in customer journeys, web forms, data integrations
• Code review and testing (both SIT and UAT)

Soft Skills

• Engage with client to derive requirements and consult client on best practices
• Inspire and train client on the digital transformation and capabilities of the Salesforce CRM/Marketing Cloud/Data Cloud eco-system.
• Cooperate with client marketing managers on daily bases to support adoption
• Provides constant consultations and trainings for campaign managers.

Cross platform skills

• Overview of CRM data and understanding of Salesforce CRM platform in general to guide client
• Understanding of Lead Management, Consent Management and Customer 360-view incl. data points for personalization (segmentation, grading, classification, profiling etc.).
• Segment creation in Data Cloud

• Works under guidance of Campaign Platform Architect to install and configure Marketing Automation Platfor
• Reviews SQL/SAS code to understand requirements and develop marketing campaigns in SQL or marketing tools
• Interfaces directly with internal teams to address and manage client requests
• Responds to internal requests for support assistance on deployed campaign platforms within our production organisation
• Understands, customises and optimises the entire campaign management process to include new campaign requirements, development test, production execution and quality control
• Completes campaign activities individually during initial stage of development prior to the full deployment of the solution to production

Must have skills

1. SFMC expertise: more than 5 years of experience in leading SFMC implementations.
2. Understanding of how SFMC integrates with other platforms e.g., SFDC, Salesforce CRM, CRM, others.
3. Expertise and Experience in SQL (Oracle / SQL Server / PostgreSQL)
4. API Integrations - SOAP, REST
5. Strong Communication Skills
6. Problem Solving and Result Orientation
7. Excellent in Ampscript HTML, CSS

Good to have skills

1. Experience on other SF platform like SFDC, SF Personalization, architecting, design is preferred
2. Presales, RFPs, Experience in solutioning and winning deals on SFMC or similar platforms
3. Programming experience (Javascript / Java / VB / C# / PHP)

Education Qulification

1. Bachelor’s degree or higher in Engineering

Certification If Any

1. Salesforce Marketing Cloud Certifications
2. Multi Solution Architect (Nice to Have)

Shift timing

Work in client specific time zones IST/GMT/EST / ANZ Time zone

Location:

DGS India - Bengaluru - Manyata N1 Block

Brand:

Merkle

Time Type:

Full time

Contract Type:

Permanent