SFMC Marketing cloud Professional

Infosys; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Infosys is seeking an experienced Salesforce Marketing Cloud professional to lead end-to-end SFMC campaigns and data-driven personalization. You will design, build, test, and deploy multi-channel marketing solutions, manage Data Extensions, and collaborate with stakeholders across projects.

The role emphasizes strong SQL/SSJS skills, experience with personalization, and agile delivery. You will work with cross-functional teams to optimize customer journeys and deliver measurable marketing impact.

Qualifications

• Minimum 3 years of hands-on experience with Salesforce Marketing Cloud.
• Strong knowledge of SQL and SSJS.
• Experience in Agile projects.
• Strong communication and stakeholder management skills.
• Experience with adoption analytics and reporting.

Responsibilities

• Design, build, test, and deploy multi-channel campaigns using Salesforce Marketing Cloud (Email Studio, Journey Builder, Mobile Studio, and Automation Studio).
• Create audience segments, manage Data Extensions, perform data imports/exports, and ensure data quality for personalized marketing communications.
• Configure and implement Salesforce Personalization (MCP) use cases to deliver real-time, individualized customer experiences across Web and Mobile channels.
• Develop and optimize customer journeys using behavioral data and real-time personalization capabilities from Salesforce Personalization (MCP).
• Perform Sitemap implementation and updates in Salesforce Personalization (MCP) to track customer interactions and support personalized experiences across digital touchpoints.
• Create and manage audience segmentation, Data Extensions, Data models, and complex data transformations using SQL for targeting and reporting.
• Develop dynamic and personalized email content using AMPscript, including data retrieval, conditional logic, content personalization, and triggered communications.
• Build custom solutions and integrations using Server-Side JavaScript (SSJS) to automate marketing processes and support advanced business requirements.
• Perform troubleshooting, testing, and release validation activities.
• Analyze adoption metrics and recommend continuous improvements.
• Create documentation and support knowledge transfer sessions.
• Collaborate with business stakeholders, application teams, and project managers.
• Participate in solution design discussions and effort estimations.

Skills

Salesforce Marketing Cloud

SQL

SSJS

AMPscript

Agile

Stakeholder management

Communication

Education

Bachelor of Engineering

Bachelor Of Technology

Tools

Salesforce

ServiceNow

JIRA

Confluence

Marketing Cloud

Job description

Job Description

Seeking an experienced SalesForce Marketing Cloud Professional. The resource will be responsible for requirements analysis, solution design, development, testing, deployment, and optimization of SalesForce Marketing Cloud implementations

Roles & Responsibilities

• Design, build, test, and deploy multi-channel marketing campaigns using Salesforce Marketing Cloud (Email Studio, Journey Builder, Mobile Studio, and Automation Studio)
• Create audience segments, manage Data Extensions, perform data imports/exports, and ensure data quality for personalized marketing communications
• Configure and implement Salesforce Personalization (MCP) use cases to deliver real-time, individualized customer experiences across Web, Mobile channels
• Develop and optimize customer journeys using behavioral data and real-time personalization capabilities from Salesforce Personalization (MCP)
• Perform Sitemap implementation and updates in Salesforce Personalization (MCP) to track customer interactions, capture behavioral events, and support personalized experiences across digital touchpoints
• Create and manage audience segmentation, Data Extensions, Data models, and complex data transformations using SQL for campaign targeting and reporting
• Develop dynamic and personalized email content using AMPscript, including data retrieval, conditional logic, content personalization, and triggered communications
• Build custom solutions and integrations using Server-Side JavaScript (SSJS) to automate marketing processes and support advanced business requirements
• Perform troubleshooting, testing, and release validation activities.
• Analyze adoption metrics and recommend continuous improvements.
• Create documentation and support knowledge transfer sessions.
• Collaborate with business stakeholders, application teams, and project managers.
• Participate in solution design discussions and effort estimations.

Technical Requirement

Mandatory Skills

• Minimum 3 years of hands‑on experience with SalesForce Marketing Cloud.
• Strong knowledge of SQL, Server-Side JavaScript (SSJS).
• Understanding of user adoption, user guidance, and digital transformation concepts.
• Strong communication and stakeholder management skills.
• Experience working in Agile projects.

Preferred Skills

• Experience with Salesforce, ServiceNow, JIRA, Confluence, or similar enterprise applications.
• Experience with adoption analytics and reporting.
• Understanding of change management and digital adoption best practices.

Additional Responsibility

Certifications

• Salesforce Certified Marketing Cloud Engagement Specialist
• Salesforce Certified Marketing Cloud Engagement Administrator
• Salesforce Certified Marketing Cloud Engagement Consultant
• Salesforce Certified Marketing Cloud Engagement Developer

Educational Requirement

• Bachelor of Engineering
• Bachelor Of Technology

Preferred Skills

Technology->Digital Commerce Platforms->Salesforce B2B Commerce Cloud

Service Line

Digital Experience