servicer engineer

Green Fortune Communications; Dausa, Jaipur; On-site; INR 200,000 - 360,000; Full time

Job summary

Green Fortune Communications invites applications for a skilled Service Engineer to join our OPPO Authorized Service Center team. The role focuses on diagnosing, repairing, and maintaining OPPO smartphones while delivering excellent customer service and adhering to company standards.

The ideal candidate will follow SOPs, document service reports and parts usage, coordinate with the service manager and spare parts team, provide accurate technical guidance to customers, and maintain proper

Responsibilities

• Diagnose and troubleshoot hardware and software issues in OPPO smartphones.
• Repair and replace faulty components per guidelines.
• Ensure timely resolution of customer complaints within defined TAT.
• Maintain documentation of job sheets, service reports, and parts usage.
• Follow OPPO service protocols, quality standards, and SOPs strictly.
• Coordinate with the service manager and spare parts team for efficient workflow.
• Handle customer queries professionally and provide accurate technical guidance.
• Ensure proper usage and handling of tools, equipment, and company assets.
• Maintain cleanliness and discipline in the service center.

Job description

Role & responsibilities

Job Summary:

We are looking for a skilled and customer-focused Service Engineer to join our OPPO Authorised Service Center team. The candidate will be responsible for diagnosing, repairing, and maintaining OPPO smartphones while ensuring excellent customer service and adherence to company standards.

Key Responsibilities:

Diagnose and troubleshoot hardware and software issues in OPPO smartphones.

Perform repair and replacement of faulty components as per company guidelines.

Ensure timely resolution of customer complaints within defined TAT.

Maintain proper documentation of job sheets, service reports, and parts usage.

Follow OPPO service protocols, quality standards, and SOPs strictly.

Coordinate with the service manager and spare parts team for efficient workflow.

Handle customer queries professionally and provide accurate technical guidance.

Ensure proper usage and handling of tools, equipment, and company assets.

Maintain cleanliness and discipline in the service center.

Preferred candidate profile