SERVICE EXECUTIVE

Oxygenonline; Ernakulam; On-site; INR 150,000 - 230,000; Full time

Job summary

A technology service provider based in Ernakulam, Kerala is looking for a technician to diagnose and repair mobile phones and laptops. The ideal candidate should have an ITI or Diploma in Electronics, with 1–3 years of experience, preferably in a brand service center. Responsibilities include performing repairs, ensuring compliance with quality standards, and accurately recording job details. This role emphasizes the importance of timely service delivery and maintaining device safety.

Qualifications

• Minimum qualification: ITI / Diploma in Electronics / Computer Hardware or equivalent.
• 1–3 years of experience in mobile or laptop repair preferred.
• Brand service center experience will be an added advantage.

Responsibilities

• Diagnose, troubleshoot, and repair mobile phones and laptops.
• Perform chip-level and component-level repairs.
• Ensure repairs comply with quality standards.
• Record job details and maintain customer device handling.
• Record job details, parts used, and status in O2 Care system.
• Handle customer devices carefully to avoid damage or data loss.
• Assist with software updates, data backup, and formatting.
• Coordinate with service coordinator for pending jobs and parts.
• Ensure timely delivery of repaired devices within the specified TAT.
• Keep service area and tools clean and organized.

Skills

Troubleshooting electronic devices

Chip-level repairs

Component-level repairs

Software updates

Data backup

Record-keeping

Software updates

Data backup

Device handling

Team coordination

Education

ITI / Diploma in Electronics / Computer Hardware or equivalent

Computer Hardware

Job description

Responsibilities

• Diagnose, troubleshoot, and repair mobile phones, laptops, and related electronic devices.
• Perform chip-level and component-level repairs (where applicable).
• Replace defective parts such as displays, motherboards, batteries, and connectors.
• Ensure all repairs are done in compliance with brand and company quality standards.
• Accurately record job details, parts used, and repair status in the O2 Care system.
• Maintain proper handling of customer devices to avoid damage or data loss.
• Assist in software updates, data backup, and formatting activities.
• Coordinate with the service coordinator for pending jobs, spare parts, and escalations.
• Ensure timely delivery of repaired devices within the committed TAT (Turnaround Time).
• Maintain cleanliness and organization in the service area and tools.

Location

ANCHAL

Kerala

India

Educational Qualification

• Minimum qualification: ITI / Diploma in Electronics / Computer Hardware or equivalent.
• 1–3 years of experience in mobile or laptop repair preferred.
• Brand service center experience will be an added advantage.