SERVICE EXECUTIVE

Oxygenonline; Kottayam; On-site; INR 150,000 - 230,000; Full time

Job summary

A leading electronics service provider in Kottayam seeks a skilled technician to perform diagnostics and repairs on mobile phones and laptops. Candidates should have an ITI/Diploma in Electronics/Computer Hardware and ideally 1-3 years of relevant experience. Responsibilities include troubleshooting devices, replacing parts, and ensuring compliance with quality standards. This role is crucial for providing timely and efficient service to clients. Local applicants in Kerala are encouraged to apply.

Qualifications

• Minimum qualification: ITI / Diploma in Electronics / Computer Hardware or equivalent.
• 1–3 years of experience in mobile or laptop repair preferred.
• Brand service center experience will be an added advantage.

Responsibilities

• Diagnose, troubleshoot, and repair mobile phones, laptops, and related electronic devices.
• Perform chip-level and component-level repairs.
• Replace defective parts such as displays, motherboards, and batteries.
• Ensure all repairs are done in compliance with quality standards.
• Accurately record job details, parts used, and repair status.
• Maintain proper handling of customer devices to avoid damage.
• Assist in software updates and data backup.
• Coordinate with service coordinator for pending jobs.
• Ensure timely delivery of repaired devices.
• Maintain cleanliness and organization in the service area.

Skills

Mobile phone diagnostics

Laptop repairs

Chip-level repairs

Component replacement

Education

ITI / Diploma in Electronics / Computer Hardware

Job description

Responsibilities

• Diagnose, troubleshoot, and repair mobile phones, laptops, and related electronic devices.
• Perform chip-level and component-level repairs (where applicable).
• Replace defective parts such as displays, motherboards, batteries, and connectors.
• Ensure all repairs are done in compliance with brand and company quality standards.
• Accurately record job details, parts used, and repair status in the O2 Care system.
• Maintain proper handling of customer devices to avoid damage or data loss.
• Assist in software updates, data backup, and formatting activities.
• Coordinate with the service coordinator for pending jobs, spare parts, and escalations.
• Ensure timely delivery of repaired devices within the committed TAT (Turnaround Time).
• Maintain cleanliness and organization in the service area and tools.

Location NEHRU STADIUM- KOTTAYAM

State Kerala

Country INDIA

Educational Qualification

• Minimum qualification: ITI / Diploma in Electronics / Computer Hardware or equivalent.
• 1–3 years of experience in mobile or laptop repair preferred.
• Brand service center experience will be an added advantage.