SERVICE EXECUTIVE

Oxygenonline; Thalayolaparambu; On-site; INR 167,400 - 279,000; Full time

Job summary

Oxygenonline seeks a technician in Thalayolaparambu, Kerala, to diagnose and repair mobile phones and laptops. The ideal candidate must possess an ITI/Diploma in Electronics or related fields and have 1-3 years of experience, preferably in a brand service center. Responsibilities include troubleshooting devices, replacing components, and documenting repairs. If you are organized and detail-oriented, apply to join our team in delivering quality service.

Qualifications

• Minimum qualification of ITI/Diploma in Electronics/Computer Hardware.
• 1-3 years of experience in mobile or laptop repair preferred.
• Brand service center experience is a plus.

Responsibilities

• Diagnose, troubleshoot, and repair mobile phones and laptops.
• Replace defective components such as displays and motherboards.
• Record job details and parts used in the O2 Care system.

Skills

Troubleshooting and repair of electronic devices

Chip-level component repair

Customer service skills

Education

ITI/Diploma in Electronics/Computer Hardware

Job description

Responsibilities

• Diagnose, troubleshoot, and repair mobile phones, laptops, and related electronic devices.
• Perform chip-level and component-level repairs (where applicable).
• Replace defective parts such as displays, motherboards, batteries, and connectors.
• Ensure all repairs are done in compliance with brand and company quality standards.
• Accurately record job details, parts used, and repair status in the O2 Care system.
• Maintain proper handling of customer devices to avoid damage or data loss.
• Assist in software updates, data backup, and formatting activities.
• Coordinate with the service coordinator for pending jobs, spare parts, and escalations.
• Ensure timely delivery of repaired devices within the committed TAT (Turnaround Time).
• Maintain cleanliness and organization in the service area and tools.

Location: THALAYOLAPARAMBU, Kerala, India

Educational Qualification

• Minimum qualification: ITI/Diploma in Electronics/Computer Hardware or equivalent.
• 1–3 years of experience in mobile or laptop repair preferred.
• Brand service center experience will be an added advantage.