ServiceNow Test Automation Specialist

Birlasoft Limited; Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Birlasoft Limited is seeking a Technical Specialist-Testing Services to develop, maintain, and execute automated tests using ServiceNow ATF. The role focuses on validating modules, catalogs, workflows, and integrations across releases, while supporting upgrade testing and regression suites.

You will log and manage defects, collaborate with cross-functional teams, and contribute to test strategy and governance.

Qualifications

• Experience with ServiceNow ATF is mandatory.
• Experience with Playwright and Selenium is desirable.
• Familiar with CI/CD practices, API testing and enterprise ServiceNow implementations.

Responsibilities

• Develop, maintain, and execute automated test scripts using ServiceNow ATF (mandatory).
• Validate ServiceNow modules, workflows, catalog items, integrations, and custom applications across releases.
• Support major, minor, patch, and platform upgrade testing activities.
• Create and maintain regression test suites to ensure release quality and platform stability.
• Log, track, and validate defects through resolution while working closely with developers and stakeholders.
• Analyze test results, identify quality risks, and provide release readiness recommendations.
• Collaborate with Product Owners, Developers, Business Analysts, and Platform Teams throughout the SDLC.
• Contribute to test strategy, test planning, and quality governance processes.
• Drive test automation and continuous improvement initiatives to increase coverage and efficiency.
• Utilize version control and test management tools to maintain testing assets and documentation.

Skills

ServiceNow Testing

ServiceNow ATF

Functional & Regression Testing

Defect Management

Test Planning & Execution

Agile/Scrum

Playwright

Selenium

API Testing

GitHub Enterprise

ServiceNow Upgrade Testing

Job description

Technical Specialist-Testing Services Area(s) of responsibility

• Develop, maintain, and execute automated test scripts using ServiceNow Automated Test Framework (ATF) (mandatory).
• Validate ServiceNow modules, workflows, catalog items, integrations, and custom applications across releases.
• Support major, minor, patch, and platform upgrade testing activities.
• Create and maintain regression test suites to ensure release quality and platform stability.
• Log, track, and validate defects through resolution while working closely with developers and stakeholders.
• Analyze test results, identify quality risks, and provide release readiness recommendations.
• Collaborate with Product Owners, Developers, Business Analysts, and Platform Teams throughout the SDLC.
• Contribute to test strategy, test planning, and quality governance processes.
• Drive test automation and continuous improvement initiatives to increase coverage and efficiency.
• Utilize version control and test management tools to maintain testing assets and documentation.
• Experience with Playwright and/or Selenium automation frameworks is highly desirable and considered a strong plus.
• Knowledge of Agile methodologies, CI/CD practices, API testing, and enterprise ServiceNow implementations is preferred.

Required Skills

• ServiceNow Testing
• ServiceNow ATF (Must Have)
• Functional & Regression Testing
• Defect Management
• Test Planning & Execution
• Agile/Scrum Preferred Skills
• Playwright
• Selenium
• API Testing
• GitHub Enterprise
• ServiceNow Upgrade Testing & Release Validation

Experience Level Mid Level