ServiceNow Solutions Architect - Multimodule

DataLunix; India; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

DataLunix is seeking an experienced ServiceNow Solution Architect to lead enterprise implementations across FSM, CSM, HRSD, ITSM, and CMDB. You will translate business requirements into scalable technical architectures, run workshops, and guide modernization across the platform.

You will partner with stakeholders, delivery teams, and clients to design blueprints, oversee integrations via REST/SOAP and IntegrationHub, and mentor development teams to ensure architectural alignment with best

Qualifications

• 10+ years of IT experience with strong ServiceNow solution architecture.
• Hands-on experience in FSM, CSM, HRSD, ITSM and CMDB implementations.
• Proficient in designing enterprise integrations using REST/SOAP APIs and IntegrationHub.
• Ability to lead customer workshops, develop solution blueprints and roadmaps.
• Experience with upgrades, instance health checks, and platform modernization.
• Excellent communication and stakeholder management skills.

Responsibilities

• Design scalable ServiceNow solutions across modules and platform development.
• Lead discovery sessions and translate business requirements into technical designs.
• Create architecture documents, blueprints and implementation roadmaps.
• Oversee integrations with enterprise applications via REST/SOAP and IntegrationHub.
• Provide technical leadership and governance throughout the project lifecycle.
• Mentor delivery teams on best practices and architectural standards.

Skills

ServiceNow architecture

FSM

CSM

HRSD

ITSM

CMDB

REST/SOAP APIs

IntegrationHub

UI Builder

Service Portal

Platform modernization

Stakeholder management

Technical leadership

Tools

UI Builder

Service Portal

IntegrationHub

Job description

We are looking for an experienced ServiceNow Solution Architect with deep expertise in Field Service Management (FSM) or CSM, HRSD, IT Service Management (ITSM), CMDB, and enterprise integrations. In this role, you will be responsible for designing scalable, future-ready ServiceNow solutions, leading customer workshops, translating business requirements into technical architecture, and driving platform modernization initiatives. You will work closely with business stakeholders, delivery teams, and clients to ensure successful enterprise implementations.

Key Responsibilities:

• Design and architect scalable ServiceNow solutions across FSM, CSM, HRSD, ITSM, and CMDB modules, as well as Platform Development.
• Lead discovery sessions and customer workshops to gather requirements and translate them into technical designs.
• Develop solution blueprints, architecture documents, and implementation roadmaps.
• Create intuitive user experiences using ServiceNow UI Builder and Service Portal, including wireframes and mockups.
• Design and oversee integrations with enterprise applications using REST/SOAP APIs, IntegrationHub, and other integration platforms.
• Provide technical leadership throughout the project lifecycle, ensuring adherence to ServiceNow best practices and architectural standards.
• Lead ServiceNow platform upgrades, instance health assessments, performance optimization, and modernization initiatives.
• Collaborate with developers, business analysts, project managers, and client stakeholders to ensure successful delivery.
• Mentor development teams and provide guidance on solution design, governance, and implementation best practices.

Qualifications Required:

• 10+ years of overall IT experience with strong expertise in ServiceNow solution architecture.
• Hands-on experience with ServiceNow FSM, CSM, HRSD, ITSM, and CMDB implementations.
• Deep understanding of ServiceNow platform architecture, data models, and best practices.
• Experience with UI Builder, Service Portal, and user experience design.
• Expertise in designing and implementing enterprise integrations using REST/SOAP APIs and IntegrationHub.
• Proven experience conducting customer workshops, solution demonstrations, and architectural discussions.
• Strong knowledge of ServiceNow upgrades, instance management, governance, and platform optimization.
• Excellent analytical, communication, presentation, and stakeholder management skills.

Good-to-Have Skills:

• Experience with Dell Boomi or other enterprise integration platforms.
• Exposure to ServiceNow Integration Hub, Flow Designer, and Automation Engine.
• Knowledge of CSDM, Discovery, Service Mapping, and ITOM.
• Experience working in Agile/Scrum delivery environments.
• ServiceNow certifications such as CSA, CAD, and CIS.