ServiceNow Technical Architect

Tavant; Hyderabad, Bengaluru; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Tavant is seeking a ServiceNow Technical Architect to design, lead, and govern enterprise-scale ServiceNow implementations. You will create high-level designs, drive module implementations across ITSM, ITOM, HRSD, CSM, and App Engine, and mentor technical teams.

This role requires deep platform expertise, scripting, integrations, and modern development practices, bridging business needs with technical delivery in a global delivery environment.

Qualifications

• Architectural blueprints, data models, and integration strategies across core modules: ITSM, ITOM, HRSD, CSM, App Engine.
• Define technical standards, governance frameworks, and best practices for configurations and automated workflows.
• Architect robust integrations between ServiceNow and external systems (e.g., SAP, Azure, custom APIs) via IntegrationHub, REST/SOAP, and MID Servers.
• Guide development teams, review complex code or low-code designs, and ensure long-term platform health and performance.
• Bridge business objectives and technical execution by advising product owners and enterprise architects.
• Lead development and implementation of ServiceNow apps and configurations, including scripting.
• Design integrations with cloud platforms (AWS, Azure, GCP) and Workday Integration.
• Perform system and integration testing to ensure requirements are met.
• Demonstrate leadership, stakeholder management, and the ability to present technical strategies to non-technical audiences.
• A history of delivering end-to-end ServiceNow implementations (ITSM, CSM, ITOM).
• Experience with multiple ServiceNow product lines such as ITOM, CSM, ITAM.
• Strong analytical skills to solve complex business challenges.

Responsibilities

• Solution Architecture & Design: Create architectural blueprints, data models, and integration strategies across ITSM, ITOM, HRSD, CSM, and App Engine.
• Platform Governance & Strategy: Define technical standards, governance frameworks, and best practices for configurations, custom applications, and automated workflows.
• Integration Oversight: Architect robust integrations between ServiceNow and external enterprise systems using IntegrationHub, REST/SOAP APIs, and MID Servers.
• Technical Leadership & Mentoring: Guide development teams, review complex code or low-code designs, and ensure long-term platform health and performance optimization.
• Stakeholder Collaboration: Bridge the gap between business objectives and technical execution by advising product owners, enterprise architects, and executive leadership
• Platform development: Lead the development and implementation of ServiceNow applications and custom configurations, including scripting.
• Integration: Design and implement integrations with third-party tools and cloud infrastructure (AWS, Azure, GCP) and Workday Integration.
• Testing and quality assurance: Perform system and integration testing to ensure solutions meet functional and non-functional requirements.
• Stakeholder collaboration: Work closely with stakeholders to define architectural strategy and ensure solutions align with business objectives.
• Core Certifications: CIS across ITSM, HRSD, Discovery, CMDB; CAD & CSA; CTA/CMA preferred.
• Domain expertise: ITOM, CSM, ITAM.

Skills

Solution Architecture

Technical Leadership

Governance

Stakeholder Management

Mentoring

Tools

IntegrationHub

REST/SOAP APIs

MID Servers

SAP

Azure

Workday Integration

AWS

GCP

Job description

A ServiceNow Technical Architect involvesdesigns, leads, and governs enterprise-scale and implementing ServiceNow solutions, providing technical leadership, and ensuring alignment with business needs.Key responsibilities include creating high-level designs, leading development for modules like ITSM(NLU GenAI, Now Assist LLM), ITOM (Visibility HRSD, CSM, and Event Management, Performance Analytics, Operation Intelligent, RCA), SPM (Strategic Portfolio Management), ITAM, CMDB( Discovery, AI performance Insight, Service Mapping), customizing the platform, conducting testing, and mentoring other team members.This role bridges business objectives with technical execution, requiring expertise in platform capabilities, scripting, integrations, and modern development practices.

Roles and Responsibilities

• Solution Architecture & Design: Create architectural blueprints, data models, and integration strategies across core modules like ITSM, ITOM, HRSD, CSM, and App Engine.
• Platform Governance & Strategy: Define technical standards, governance frameworks, and best practices for configurations, custom applications, and automated workflows.
• Integration Oversight: Architect robust integrations between ServiceNow and external enterprise systems (e.g., SAP, Azure, custom APIs) using IntegrationHub, REST/SOAP APIs, and MID Servers.
• Technical Leadership & Mentoring: Guide development teams, review complex code or low-code designs, and ensure long-term platform health and performance optimization.
• Stakeholder Collaboration: Bridge the gap between business objectives and technical execution by advising product owners, enterprise architects, and executive leadership
• Platform development:
• Lead the development and implementation of ServiceNow applications and custom configurations, including scripting.
• Integration:
• Design and implement integrations with third-party tools and cloud infrastructure (e.g., AWS, Azure, GCP) and Workday Integration.
• Testing and quality assurance:
• Perform system and integration testing to ensure solutions meet functional and non-functional requirements.
• Stakeholder collaboration:
• Work closely with stakeholders to define architectural strategy and ensure solutions align with business objectives and key initiatives.
• Core Certifications:
• Certified Implementation Specialist (CIS) across key modules Like ITSM, HRSD, Discovery, CMDB
• Certified Application Developer & Administrator - CAD & CSA
• ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA) (highly preferred)
• Soft Skills: Exceptional leadership, stakeholder management, and the ability to present technical strategies to non-technical audiences
• Project experience:
• A history of leading and delivering ServiceNow implementation projects (e.g., ITSM, CSM, ITOM) end-to-end.
• Domain expertise:

• Experience with multiple ServiceNow product lines is often required, such as IT Operations Management (ITOM), Customer Service Management (CSM), or IT Asset Management (ITAM).

  Problem-solving:

• Strong analytical skills to evaluate technical requirements and solve complex business challenges.