ServiceNow architect

Groviya Information Technologies Pvt. Ltd.; Bengaluru; On-site; INR 3,200,000 - 5,200,000; Full time

Job summary

Groviya Information Technologies Pvt. Ltd. in Bengaluru is seeking a ServiceNow Technical Architect to design enterprise-scale solutions, lead development across ITSM, ITOM, HRSD, CSM, and App Engine, and govern platform standards.

You will mentor teams and ensure alignment with business goals. The role requires strong scripting, integrations, and modern development practices, plus certifications like CIS and CTA are highly valued.

Qualifications

• Expertise in creating architectural blueprints and data models for core ServiceNow modules.
• Ability to define governance frameworks and best practices for configurations and workflows.
• Experience leading end-to-end ServiceNow implementations and mentoring teams.

Responsibilities

• Design high-level architectures for ITSM, ITOM, HRSD, CSM, and App Engine.
• Lead integrations between ServiceNow and SAP, Azure, and custom APIs using IntegrationHub and MID Servers.
• Provide technical leadership, code reviews, and ensure platform health and performance.
• Collaborate with product owners and executives to align solutions with business goals.
• Drive testing and quality assurance across modules.

Skills

ServiceNow

Architecture Design

Platform Governance

Technical Leadership

Education

CTA (ServiceNow Certified Technical Architect)

CIS Certification across ITSM/HRSD/CMDB

Tools

IntegrationHub

MID Server

REST APIs

SOAP APIs

Job description

A ServiceNow Technical Architect involves designs, leads, and governs enterprise-scale and implementing ServiceNow solutions, providing technical leadership, and ensuring alignment with business needs. Key responsibilities include creating high-level designs, leading development for modules like ITSM(NLU GenAI, Now Assist LLM), ITOM (Visibility HRSD, CSM, and Event Management, Performance Analytics, Operation Intelligent, RCA), SPM (Strategic Portfolio Management), ITAM, CMDB( Discovery, AI performance Insight, Service Mapping), customizing the platform, conducting testing, and mentoring other team members. This role bridges business objectives with technical execution, requiring expertise in platform capabilities, scripting, integrations, and modern development practices.

• Solution Architecture & Design: Create architectural blueprints, data models, and integration strategies across core modules like ITSM, ITOM, HRSD, CSM, and App Engine.
• Platform Governance & Strategy: Define technical standards, governance frameworks, and best practices for configurations, custom applications, and automated workflows.
• Integration Oversight: Architect robust integrations between ServiceNow and external enterprise systems (e.g., SAP, Azure, custom APIs) using IntegrationHub, REST/SOAP APIs, and MID Servers.
• Technical Leadership & Mentoring: Guide development teams, review complex code or low-code designs, and ensure long-term platform health and performance optimization.
• Stakeholder Collaboration: Bridge the gap between business objectives and technical execution by advising product owners, enterprise architects, and executive leadership
• Lead the development and implementation of ServiceNow applications and custom configurations, including scripting.
• Integration:
• Design and implement integrations with third-party tools and cloud infrastructure (e.g., AWS, Azure, GCP) and Workday Integration.
• Testing and quality assurance:
• Perform system and integration testing to ensure solutions meet functional and non-functional requirements.
• Stakeholder collaboration:
• Work closely with stakeholders to define architectural strategy and ensure solutions align with business objectives and key initiatives.
• Core Certifications:
• Certified Implementation Specialist (CIS) across key modules Like ITSM, HRSD, Discovery, CMDB
• ServiceNow Certified Technical Architect (CTA) or Master Architect (CMA) (highly preferred)
• Soft Skills: Exceptional leadership, stakeholder management, and the ability to present technical strategies to non-technical audiences
• A history of leading and delivering ServiceNow implementation projects (e.g., ITSM, CSM, ITOM) end-to-end.
• Experience with multiple ServiceNow product lines is often required, such as IT Operations Management (ITOM), Customer Service Management (CSM), or IT Asset Management (ITAM).

Problem-solving:

• Strong analytical skills to evaluate technical requirements and solve complex business challenges.