ServiceNow Solution Architect

Zohorecruit; Bengaluru; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Algoleap Technologies Pvt Ltd in Bengaluru seeks an experienced ServiceNow Solution Architect to lead enterprise ServiceNow initiatives, translating business requirements into scalable architecture.

You will own end-to-end architecture across ITSM, ITOM, CMDB/CSDM, and integrations, directing cross-functional teams and ensuring security, governance, and upgrade readiness for large-scale transformations.

Qualifications

• 10–14 years of ServiceNow experience.
• Experience as ServiceNow Solution Architect / Technical Architect / Lead Architect.
• Strong ITSM and CMDB / CSDM knowledge.
• Experience with ITOM, Discovery and Service Mapping.
• Integrations and API architecture experience.
• Scripting with JavaScript and Glide APIs.

Responsibilities

• Own the end-to-end ServiceNow solution architecture for enterprise implementations and transformation initiatives.
• Translate business and technical requirements into scalable ServiceNow architecture and solution designs.
• Define HLD/LLD, technical architecture, integration architecture, data models, workflows, and security architecture.
• Lead architecture discussions with business stakeholders, enterprise architects, developers, administrators, and implementation partners.
• Provide technical direction and governance across ServiceNow development and implementation teams.
• Design solutions across ITSM, ITOM, CMDB/CSDM, ITAM, HRSD, CSM, SecOps and custom applications.
• Design and govern integrations using REST, SOAP, IntegrationHub, MID Server, APIs, web services and event-driven integrations.
• Define CMDB architecture, CSDM alignment, Discovery, Service Mapping, data governance and CMDB health strategies.
• Establish ServiceNow development standards covering configuration vs customization, scripting, scoped applications, update sets, application repositories and deployment practices.
• Review technical designs, code, integrations, custom applications and platform configurations.
• Ensure solutions follow ServiceNow best practices, security standards, scalability, performance and upgradeability.
• Lead platform modernization, instance consolidation, upgrade and migration initiatives.
• Evaluate new ServiceNow capabilities and recommend appropriate platform solutions.
• Work with security teams on SSO, OAuth, ACLs, roles, encryption and secure integrations.
• Support technical estimation, solution proposals, POCs and implementation planning.
• Identify technical risks, dependencies and architectural gaps and drive their resolution.
• Mentor ServiceNow developers, technical leads and administrators.

Skills

ServiceNow platform

ITSM

CMDB / CSDM

ITOM

Integrations

REST / SOAP

IntegrationHub

MID Server

Scripting (JavaScript)

HLD/LLD

Security architecture

Platform architecture

Leadership

Tools

REST

SOAP

IntegrationHub

MID Server

APIs

Web Services

Event-driven integrations

Job description

Algoleap Technologies Pvt Ltd | Full time

We are looking for an experienced ServiceNow Solution Architect to lead the architecture, design, and implementation of enterprise ServiceNow solutions. The role will work closely with business stakeholders, technical teams, and enterprise architects to translate business requirements into scalable, secure, and maintainable ServiceNow solutions.

The ideal candidate should have strong hands-on experience across the ServiceNow platform, ITSM, ITOM, CMDB/CSDM, integrations, custom applications, workflows, and platform architecture, along with experience leading large-scale ServiceNow implementations and transformation programs.

Requirements

Key Responsibilities

• Own the end-to-end ServiceNow solution architecture for enterprise implementations and transformation initiatives.
  
• Translate business and technical requirements into scalable ServiceNow architecture and solution designs.
  
• Define HLD/LLD, technical architecture, integration architecture, data models, workflows, and security architecture.
  
• Lead architecture discussions with business stakeholders, enterprise architects, developers, administrators, and implementation partners.
  
• Provide technical direction and governance across ServiceNow development and implementation teams.
  
• Design solutions across ITSM, ITOM, CMDB/CSDM, ITAM, HRSD, CSM, SecOps and custom applications based on business requirements.
  
• Design and govern integrations using REST, SOAP, IntegrationHub, MID Server, APIs, web services and event-driven integrations.
  
• Define CMDB architecture, CSDM alignment, Discovery, Service Mapping, data governance and CMDB health strategies.
  
• Establish ServiceNow development standards covering configuration vs customization, scripting, scoped applications, update sets, application repositories and deployment practices.
  
• Review technical designs, code, integrations, custom applications and platform configurations.
  
• Ensure solutions follow ServiceNow best practices, security standards, scalability, performance and upgradeability.
  
• Lead platform modernization, instance consolidation, upgrade and migration initiatives.
  
• Evaluate new ServiceNow capabilities and recommend appropriate platform solutions.
  
• Work with security teams on SSO, OAuth, ACLs, roles, encryption and secure integrations.
  
• Support technical estimation, solution proposals, POCs and implementation planning.
  
• Identify technical risks, dependencies and architectural gaps and drive their resolution.
  
• Mentor ServiceNow developers, technical leads and administrators.
  

Mandatory Skills

• 10–14 years of ServiceNow experience
  
• Strong experience as ServiceNow Solution Architect / Technical Architect / Lead Architect
  
• ServiceNow architecture and enterprise solution design
  
• Strong ITSM experience
  
• Strong CMDB / CSDM knowledge
  
• Experience with ITOM, Discovery and Service Mapping
  
• ServiceNow integrations and API architecture
  
• ServiceNow scripting:
  • JavaScript
    
  • Glide APIs
    
  • Business Rules
    
  • Script Includes
    
  • Client Scripts
    
  • UI Policies
    
  • UI Actions
    
• Flow Designer / Workflow
  
• ServiceNow ACLs, roles and security
  
• Scoped applications / custom applications
  
• ServiceNow upgrade and migration experience
  
• Technical documentation including HLD/LLD
  
• Experience working with enterprise architecture and governance teams
  

Preferred Skills

• HRSD
  
• CSM
  
• SecOps
  
• Service Portal / Employee Center
  
• IntegrationHub
  
• ServiceNow Automation Engine
  
• Performance Analytics
  
• ServiceNow AI / Now Assist
  
• Virtual Agent
  
• GenAI / AI Search
  
• Event Management / ITOM Health
  
• ServiceNow Discovery
  
• Service Mapping
  
• CMDB Health
  
• Service Graph Connectors
  
• DevOps / CI/CD
  

Certifications

Preferred:

• Certified System Administrator (CSA)
  
• Certified Implementation Specialist (CIS)
  
• Certified Technical Architect (CTA) – highly preferred for senior architecture positions
  
• CIS-ITSM / CIS-ITOM / CIS-CSM / CIS-HRSD based on module expertise