ServiceNow Solutions Architect

Coforge; Dadri; On-site; INR 4,000,000 - 7,000,000; Full time

Job summary

Coforge is seeking an experienced Service Now Solutions Architect to drive end-to-end solution design, presales support, and digital transformation using the ServiceNow platform. The role collaborates with clients, sales, and delivery teams to define roadmaps and architect capable solutions that enable platform adoption.

The candidate will lead architecture across ITSM, ITOM, HRSD, CSM, and more, including integration with SAP, Oracle, Salesforce, Azure, and AWS.

Qualifications

• Strong expertise in the ServiceNow platform architecture.
• Hands-on experience across ITSM, ITOM, HRSD, CSM, SecOps, GRC, FSM, and CMDB/CSDM.
• Experience in conducting workshops, discovery sessions, and building roadmaps.
• Ability to lead governance, integration strategies, and solution design for enterprise environments.

Responsibilities

• Engage with business and IT stakeholders to define objectives and transformation priorities.
• Conduct workshops, assessments, and discovery to identify ServiceNow opportunities.
• Develop adoption roadmaps, business cases, and transformation strategies.
• Advise on platform governance, operating models, and best practices.

Skills

ServiceNow

Solution architecture

Advisory

End-to-end solution design

Presales support

Education

Bachelor's degree in Engineering/CS/IT

Job description

Job Title: Service Now Solutions Architect

Key Skills: Service Now Solution, Advisory, Service Now Architect

Experience: 12 years +

Location: GNoida,

We at Coforge are looking for Service Now Functional Consultants with following skill set

Role Summary

We are seeking an experienced ServiceNow Consulting & Solutioning professional to drive end-to-end solution design, presales support, consulting engagements, and digital transformation initiatives leveraging the ServiceNow platform. The candidate will work closely with clients, sales teams, delivery organizations, and ServiceNow stakeholders to define roadmaps, architect solutions, and enable successful platform adoption.

Key Responsibilities

• Engage with business and IT stakeholders to understand strategic objectives, operational challenges, and transformation priorities.
• Conduct workshops, assessments, and discovery sessions to identify opportunities for ServiceNow-led modernization.
• Develop ServiceNow adoption roadmaps, business cases, and transformation strategies.
• Advise clients on platform governance, operating models, and best practices.

Solutioning & Architecture

• Design scalable, secure, and enterprise-grade ServiceNow solutions aligned with client requirements.
• Lead solution architecture for ITSM, ITOM, ITAM, CSM, HRSD, SPM, SecOps, GRC, and custom applications.
• Define integration strategies with enterprise systems such as SAP, Oracle, Salesforce, Azure, AWS, and third-party tools.
• Create solution blueprints, architecture documents, and implementation approaches.

Presales & Business Development

• Support RFPs, RFIs, proposals, and client presentations.
• Develop effort estimations, solution sizing, and pricing models.
• Collaborate with sales teams to identify opportunities and expand ServiceNow footprint within existing accounts.
• Conduct solution demonstrations, value workshops, and executive presentations.

Delivery Governance

• Provide architectural oversight during implementation and transformation projects.
• Review solution designs, technical deliverables, and deployment plans.
• Ensure adherence to ServiceNow best practices and governance standards.
• Support risk mitigation, issue resolution, and stakeholder management.

Practice Development

• Develop reusable assets, accelerators, frameworks, and solution offerings.
• Mentor solution architects, consultants, and developers.
• Stay updated on ServiceNow product innovations and industry trends.
• Contribute to capability building, certifications, and go-to-market initiatives.

Required Skills & Experience

Technical Skills

• Strong expertise in the ServiceNow platform architecture and capabilities.
• Hands on experience across min 3 modules:
• ITSM
• ITOM
• HR Service Delivery (HRSD)
• Customer Service Management (CSM)
• Security Operations (SecOps)
• Governance, Risk & Compliance (GRC)
• Field Service Management (FSM)
• CMDB/CSDM
• Telecom Service Management (TSM)
• Understanding of integrations, APIs, workflows, CMDB, Discovery, Event Management, and automation.
• Knowledge of cloud technologies and enterprise architecture principles.

Consulting Skills

• Business process consulting and transformation experience.
• Requirements gathering and stakeholder management.
• Solution estimation and commercial modeling.
• Executive-level communication and presentation skills.

Qualifications

• Bachelor's degree in Engineering, Computer Science, Information Technology, or related field.
• 8-15+ years of IT consulting and enterprise solutioning experience.
• 5+ years of ServiceNow consulting/architecture experience.
• ServiceNow certifications ( must have ):
• Certified System Administrator (CSA)
• Min 3 certifications - Certified Implementation Specialist (CIS)
• Certified Technical Architect (CTA) (good to have)
• Certified Master Architect (CMA) (good to have)