Digital Solution Consultant Sr. Analyst

NTT DATA BUSINESS SOLUTIONS; New Delhi; On-site; INR 2,500,000 - 5,500,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS in Delhi, India, seeks a ServiceNow Solution Architect to drive hands-on configuration across modules and to shape advisory roadmaps. The role combines strategic guidance with technical delivery, enabling clients to maximize ServiceNow value.

You will lead client workshops, define governance, and contribute to pre-sales with proposals and SOWs. This position is onsite in Delhi and offers collaboration with sales and delivery teams.

Qualifications

• 5+ years of hands-on ServiceNow experience across multiple modules.
• 2+ years of advisory consulting and technical delivery.
• Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
• Experience in proposal writing, SOW creation, and client presentations.
• Demonstrated ability to lead client workshops and translate business processes into technical solutions.

Responsibilities

• Advisory Strategic Consulting: Lead client engagements to assess ServiceNow capabilities and define future-state process and platform strategies.
• Technical Implementation Platform Expertise: Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
• Proposal SOW Development: Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
• Apply governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements and drive consensus on solution design.

Skills

ServiceNow

Advisory consulting

Platform integration

Scripting

Stakeholder mgmt

Education

Bachelor's degree in IT/Engineering

Tools

ServiceNow Studio

JavaScript

Job description

Job Summary

Role Overview: NTT Data is seeking a dynamic and experienced ServiceNow Solution Architect who combines deep technical expertise with strategic advisory capabilities. This role involves hands-on configuration and development across all major ServiceNow modules, while also contributing to pre-sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.

Key Responsibilities

• Advisory Strategic Consulting
  • Lead client engagements to assess current ServiceNow capabilities and define future-state process and platform strategies.
  • Develop platform roadmaps aligned with business goals and technical priorities.
  • Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
  • Design and implement governance models, KPIs, and process improvement frameworks.
  • Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
  • Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.
• Technical Implementation Platform Expertise
  • Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
  • Perform health scans, technical debt analysis, and platform scalability assessments.
  • Manage integrations with third-party tools (e.g., Qualys, Tenable, SCCM, JAMF).
  • Ensure platform conformance to best practices and licensing strategies.
• Proposal SOW Development
  • Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
  • Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
  • Support pricing strategies and resource planning for advisory and implementation phases.

Qualifications

• 5+ years of hands-on ServiceNow experience across multiple modules.
• 2+ years of advisory consulting and technical delivery.
• Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
• Experience in proposal writing, SOW creation, and client presentations.
• Demonstrated ability to lead client workshops and translate business processes into technical solutions.

Certifications

• Senior ServiceNow certifications CSA, CIS (ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation
• Excellent communication and stakeholder engagement skills.

Job Details

• Job Title: ServiceNow - Solution Architect, Enterprise / Platform Architect
• Location: Delhi, India
• Role Type: Onsite