ServiceNow - Technical Architect_ Enterprise / Platform Architect

NTT DATA BUSINESS SOLUTIONS; New Delhi; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

NTT DATA BUSINESS SOLUTIONS is seeking a ServiceNow Solution Architect to lead advisory engagements and hands‑on implementation across ITSM, ITOM, HRSD, SecOps, GRC, and CSM. This onsite role focuses on defining future‑state roadmaps, governance, and optimization while supporting proposals and SOW creation.

The candidate will drive client workshops, map business processes to ServiceNow capabilities, and partner with sales and delivery teams to align scope with budget.

Qualifications

• 5+ years of hands‑on ServiceNow experience across multiple modules.
• Proven track record in advisory consulting and technical delivery.
• Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
• Experience in proposal writing, SOW creation, and client presentations.

Responsibilities

• Lead client engagements to assess current ServiceNow capabilities and define future‑state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.

Skills

ServiceNow

Advisory consulting

Platform architecture

Stakeholder management

Proposals & SOW

Job description

Job Title

ServiceNow - Solution Architect: Enterprise / Platform Architect

Location

Onsite

Role Overview

NTT DATA is seeking a dynamic and experienced ServiceNow Solution Architect who combines deep technical expertise with strategic advisory capabilities. This role involves hands‑on configuration and development across all major ServiceNow modules, while also contributing to pre‑sales efforts including proposal development and crafting Statements of Work (SOWs). The ideal candidate will be a trusted advisor to clients, helping them maximize their ServiceNow investments through strategic roadmaps, platform governance, and process optimization.

Key Responsibilities Advisory Strategic Consulting

• Lead client engagements to assess current ServiceNow capabilities and define future‑state process and platform strategies.
• Develop platform roadmaps aligned with business goals and technical priorities.
• Conduct business value assessments and recommend adoption strategies across ITSM, ITOM, ITAM, HRSD, SecOps, GRC, and CSM.
• Design and implement governance models, KPIs, and process improvement frameworks.
• Facilitate client workshops to gather requirements, align stakeholders, and drive consensus on solution design and implementation plans.
• Apply deep business process knowledge to map client needs to ServiceNow capabilities and identify opportunities for automation and optimization.

Technical Implementation Platform Expertise

• Configure and customize ServiceNow modules including Incident, Problem, Change, Knowledge, CMDB, Discovery, HRSD, and more.
• Perform health scans, technical debt analysis, and platform scalability assessments.
• Manage integrations with third‑party tools.
• Ensure platform conformance to best practices and licensing strategies.

Proposal SOW Development

• Collaborate with sales and delivery teams to draft compelling proposals and SOWs for ServiceNow engagements.
• Estimate effort, define scope, and align deliverables with client expectations and budget constraints.
• Support pricing strategies and resource planning for advisory and implementation phases.

Qualifications

• 5+ years of hands‑on ServiceNow experience across multiple modules.
• Proven track record in advisory consulting and technical delivery.
• Strong understanding of ServiceNow architecture, scripting, workflows, and integrations.
• Experience in proposal writing, SOW creation, and client presentations.
• Demonstrated ability to lead client workshops and translate business processes into technical solutions.
• Excellent communication and stakeholder engagement skills.

Mandatory Certifications

• Senior ServiceNow certifications CSA, CIS-(ITSM ITOM ITAM HAM/SAM HRSD DISCOVERY) [2 or more], PMP or equivalent, and ITIL Foundation