ServiceNow Senior Technical Consultant

Edynamic Service Providers; Pune District; Hybrid; INR 3,500,000 - 7,000,000; Full time

Job summary

Edynamic Service Providers in Pune, India, seeks a senior ServiceNow expert to design and deliver tailored solutions across ITSM, CSM, CMDB and Asset Management. You will architect, implement, and integrate complex workflows, APIs, and platform modules while enforcing coding standards and best practices.

The role demands 8+ years of hands-on ServiceNow experience, CSA certification, and strong stakeholder engagement.

Qualifications

• 8+ years hands-on ServiceNow experience.
• Strong delivery across ITSM, CSM, CMDB, Asset Management and Integrations.
• At least one CIS certification (ITSM/CSM preferred).
• Bachelor's degree in Computer Science, Engineering or equivalent.
• ServiceNow Certified System Administrator (CSA) – required.
• Good understanding of ITIL/ITSM processes.
• Experience in Agile/Scrum environments.
• Excellent communication and stakeholder engagement.
• Ability to mentor junior engineers.

Responsibilities

• Designing and implementing tailored ServiceNow solutions aligned to complex business needs.
• Developing and configuring advanced applications, workflows, and platform modules.
• Building and leading integrations with enterprise systems and third-party apps.
• Applying deep expertise in APIs, Flow Designer, automation, and scripting (JavaScript, AngularJS, HTML, CSS).
• Building complex workflows and customizing platform components (tables, forms, business rules, scripts, UI actions).
• Identifying automation opportunities to drive efficiency and resilience.
• Mentoring and guiding developers; enforcing coding standards and best practices.
• Managing the full solution lifecycle, including documentation and deployment readiness.
• Providing operational support, troubleshooting, and platform health oversight.
• Staying ahead of ServiceNow upgrades and driving continuous platform improvement.

Skills

ServiceNow expertise

APIs & Integrations

JavaScript

AngularJS

HTML/CSS

Agile / Scrum

Mentoring & leadership

Stakeholder engagement

Documentation

Education

Bachelor's degree in Computer Science or Engineering

ServiceNow CSA – required

CIS certification (ITSM or CSM preferred)

Job description

What You'll Be Doing:

• Designing and implementing tailored ServiceNow solutions aligned to complex business needs
• Developing and configuring advanced applications, workflows, and platform modules
• Building and leading integrations with enterprise systems and third-party applications
• Applying deep expertise in APIs, Flow Designer, automation, and scripting (JavaScript, AngularJS, HTML, CSS)
• Building complex workflows and customising platform components (tables, forms, business rules, scripts, UI actions)
• Identifying automation opportunities to drive efficiency and operational resilience
• Mentoring and guiding developers; enforcing coding standards and best practices
• Managing the full solution lifecycle, including documentation and deployment readiness
• Providing operational support, troubleshooting, and platform health oversight
• Staying ahead of ServiceNow upgrades and driving continuous platform improvement

What you bring:

• 8+ years of hands‑on ServiceNow experience
• Strong delivery across ITSM, CSM, CMDB, Asset Management, and Integrations
• 5+ years of proven experience implementing Asset Management in ServiceNow
• Bachelors degree in Computer Science, Engineering, or equivalent practical experience
• ServiceNow Certified System Administrator (CSA) – required
• At least one CIS certification (ITSM or CSM preferred)
• Strong understanding of ITIL and ITSM processes
• Experience working in Agile / Scrum delivery environments
• Excellent communication and stakeholder engagement skills
• Demonstrated ability to mentor and develop junior engineers