ServiceNow Technical Lead

Lancesoft; Hyderabad, Pune District, Bengaluru; On-site; INR 3,500,000 - 6,000,000; Full time

Job summary

Lancesoft in India is seeking a technically strong ServiceNow professional to lead development, technical design, integration delivery, code quality, and implementation activities across one or more ServiceNow products.

The candidate must retain hands‑on technical depth while guiding developers and coordinating with functional teams, architects, and project stakeholders.

Qualifications

• Lead ITSM/ITOM/CMDB/CSM domain initiatives.
• Experience in architecture, design, and platform configuration.
• Hands-on development leadership across ServiceNow.
• Strong focus on code quality, testing, and release practices.
• Coordinate with architects and functional leads.

Responsibilities

• Lead technical design and implementation for assigned workstreams.
• Translate functional requirements into scalable technical solutions.
• Establish development standards and reusable design patterns.
• Review code, integrations, security, performance, and test coverage.
• Guide developers and coordinate with architects and functional leads.
• Resolve complex defects and lead root‑cause analysis.
• Manage technical dependencies, estimates, releases, and implementation risks.
• Support upgrades, production stability, and platform governance.
• Mentor team members and contribute to technical planning.

Skills

ServiceNow architecture

JavaScript scripting

Server-side scripting

REST/SOAP APIs

Data governance

ATF testing

CI/CD

Estimates & design

Tools

IntegrationHub

ATF

Source control

Job description

Job Summary

We are seeking a technically strong ServiceNow professional to lead development, technical design, integration delivery, code quality, and implementation activities across one or more ServiceNow products.

The candidate must retain hands‑on technical depth while guiding developers and coordinating with functional teams, architects, and project stakeholders.

Mandatory Technical Skills

• Advanced ServiceNow architecture, data model, application design, and platform configuration.
• Strong JavaScript and server-side/client-side scripting.
• Business Rules, Script Includes, GlideRecord, Flow Designer, custom actions, and reusable components.
• REST/SOAP APIs, IntegrationHub, authentication, error handling, data mapping, and integration monitoring.
• Application security, ACLs, scoped applications, cross-scope access, and secure coding.
• CMDB, CSDM, and data governance where relevant.
• Performance analysis, debugging, upgrade‑safe development, and platform troubleshooting.
• Automated Test Framework (ATF), unit testing, code reviews, release management, and deployment practices.
• Application lifecycle management, Update Sets, source control, and CI/CD concepts where used.
• Technical documentation, estimates, dependency management, and risk assessment.

Mandatory Module / Specialization Coverage

Candidates must have lead‑level technical experience in at least one major domain:

• ITSM / custom application development.
• ITOM / Discovery / Event Management / Service Mapping.
• CMDB / CSDM.
• CSM / HRSD.
• ITAM / SAM / HAM.
• SecOps / IRM / SPM.
• Enterprise integrations and automation.

Key Responsibilities

• Lead technical design and implementation for assigned workstreams.
• Translate functional requirements into scalable technical solutions.
• Establish development standards and reusable design patterns.
• Review code, integrations, security, performance, and test coverage.
• Guide developers and coordinate with architects and functional leads.
• Resolve complex defects and lead root‑cause analysis.
• Manage technical dependencies, estimates, releases, and implementation risks.
• Support upgrades, production stability, and platform governance.
• Mentor team members and contribute to technical planning.

Preferred Skills

• CSA, CAD, and relevant CIS certifications.
• Enterprise‑scale implementations and integrations.
• Experience with CI/CD, ATF, scoped applications, and platform upgrades.
• Experience coordinating distributed development teams.