ServiceNow ITSM Team Lead/Architect

Tata Consultancy Services; Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata Consultancy Services in Bengaluru is seeking a skilled ServiceNow ITSM Developer to join our team. The role focuses on building and upgrading ITSM processes, integrating with REST APIs, and delivering upgrade-safe solutions within HRSD modules.

You will work on Service Portal/UI Builder, GlideRecord scripts, and workflow design, collaborating with architects and stakeholders to implement robust ITSM capabilities in a fast-paced enterprise environment.

Qualifications

• Must-have: strong hands-on ServiceNow ITSM development experience.
• Must-have: scripting and debugging (server-side & client-side).
• Must-have: knowledge of ServiceNow best practices and upgrade-safe development.
• Must-have: experience with integrations and REST APIs.
• Must-have: experience with HRSD modules (Incident, Problem, Change, Request).
• Must-have: GlideRecord, GlideAjax, Business Rules, Script Includes.
• Must-have: Service Portal / UI Builder basics.
• Must-have: Integration (REST/SOAP)
• Must-have: Flow Designer & Workflow
• Must-have: ACL & Security configuration.

Skills

ServiceNow ITSM

Scripting (server-side & client-side)

REST APIs

GlideRecord/GlideAjax

Service Portal UI Builder

Flow Designer

ACL & Security

HRSD knowledge

Problem solving

Debugging

Job description

Greetings from TATA CONSULTANCY SERVICES LIMITED!!!

Thank you for exploring career opportunities with Asia's largest IT company

Exciting # Job Opportunities for # Experienced Professionals

TCS HIRING -ServiceNow ITSM Team Lead/Architect

Role - Developer

Total Experience Range: 6- 15 years

Job Description

Must-Have**

• Strong hands-on experience in ServiceNow ITSM development
• Experience in scripting and debugging (server-side & client-side)
• Knowledge of ServiceNow best practices and upgrade-safe development
• Experience with integrations and REST APIs
• Problem-solving and analytical skills
• ServiceNow ITSM modules/HRSD(Incident, Problem, Change, Request, Knowledge)
• Scripting: GlideRecord, GlideAjax, Business Rules, Script Includes
• Service Portal / UI Builder basics
• Integration (REST/SOAP APIs)
• Flow Designer & Workflow
• ACL & Security configuration

Good-to-Have

• Exposure to HRSD modules (HR Case, Employee Service Center)
• Experience with Service Portal / UI Builder