ServiceNow Developer & Tech Lead

Tata Consultancy Services; Hyderabad, Chennai District, Bengaluru; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Tata Consultancy Services invites an experienced ServiceNow Developer & Tech Lead to join our Hyderabad/Chennai/Bangalore delivery centers. You will lead development and administration across ITSM, ITOM, ITBM/SPM, HRSD and CSM modules, driving robust solutions with JavaScript, Flow Designer, REST/SOAP integrations, and CMDB data modeling.

You'll mentor teams, collaborate with stakeholders, and ensure scalable architectures, secure deployments, and governance aligned with ITIL practices.

Qualifications

• Strong knowledge of ServiceNow architecture (multi-instance, multi-tenant).
• Hands-on experience with ITSM, ITOM, ITBM/SPM, HRSD, CSM modules.

Skills

ServiceNow

ITSM

ITOM

ITBM/SPM

HRSD

CSM

JavaScript

Client Scripts

Business Rules

Script Includes

UI Policies

UI Actions

Flow Designer

Workflows

IntegrationHub

REST

SOAP

MID Server

CMDB

Data Model

Security

Architectural Design

Leadership

Tools

Scoped Applications

App Engine

Job description

Role: ServiceNow Developer & Tech Lead

Exp: 8-10 yrs

Locations: Chennai/Bangalore/Hyderabad

Job Description:

Required Technical Skill Set:

Strong experience in ServiceNow development and administration, with expertise in configuring and customizing core modules such as ITSM, Service Catalog, and CMDB. Proficient in JavaScript-based scripting, including Client Scripts, Business Rules, Script Includes, and UI Policies.

Hands-on experience in Flow Designer, Workflow automation, and Integration Hub, enabling efficient process automation. Skilled in REST and SOAP integrations, as well as working with MID Server for external system connectivity.

In-depth knowledge of data management (Import Sets, Transform Maps), access controls (ACLs, roles), and platform security best practices. Experience in creating reports, dashboards, and SLA configurations to support operational insights.

Familiar with Service Portal development (HTML, CSS, AngularJS) and modern UI enhancements. Understanding of ITIL processes, Agile methodologies, and ServiceNow best practices for scalable and maintainable solutions.

Must-Have

1. Platform Expertise

• Deep knowledge of ServiceNow architecture (multi-instance, multi-tenant)
• Strong hands-on experience with:
• ITSM, ITOM, ITBM/SPM, HRSD, CSM modules
• Understanding of ServiceNow data model (tables, relationships, CMDB)

2. Technical Development Skills

• Advanced scripting:
• JavaScript (server-side & client-side)
• Expertise in:
• Business Rules, Script Includes, Client Scripts
• UI Policies, UI Actions
• Flow Designer & Workflows
• Knowledge of Scoped Applications & App Engine

3. Integration & API Skills

• Designing and implementing:
• REST/SOAP APIs
• IntegrationHub spokes
• Experience with:
• MID Server setup
• External system integrations

4. CMDB

Basic CMDB Knowledge

5. Solution & Architecture Design

Ability to:

• Design scalable, secure, and high-performing solutions
• Create end-to-end solution architecture diagrams

Security & Governance

Knowledge of:

• Access Control (ACLs), Data Security
• Instance security best practices

9. Leadership & Stakeholder Skills

• Lead technical teams and guide developers
• Collaborate with:
• Business stakeholders, product owners, and SMEs
• Mentor teams and enforce best practices

10. Certifications (Preferred)

• Certified System Administrator (CSA)
• Certified Application Developer (CAD)
• Module-specific certifications (ITSM, CSM,etc.)

Good-to-Have

• Knowledge of
  • Understanding of Agile framework