ServiceNow Senior Developer

Tata Consultancy Services; Chennai District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Tata Consultancy Services in Chennai is seeking a ServiceNow Senior Developer with deep expertise in ITSM, ITOM, CMDB, and integrations. You will design, develop, and enhance scalable ServiceNow solutions while following best practices and standards.

The role involves building workflows, scripting, and configuring modules, plus ensuring CMDB health, data governance, and smooth platform upgrades. You will collaborate with business and technical stakeholders to deliver robust, enterprise-grade IT

Qualifications

• 5+ years implementing and supporting ServiceNow ITSM modules.

Responsibilities

• Design, develop, configure, and implement ServiceNow solutions across enterprise environments.
• Customize and enhance ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.
• Develop and maintain workflows, business rules, client scripts, UI policies, script includes, and Flow Designer solutions.
• Build and support integrations with internal and external systems using REST, SOAP, MID Server, and Integration Hub.
• Ensure CMDB health, data governance, reconciliation, and lifecycle management of Configuration Items (CIs).
• Collaborate with business and technical stakeholders to gather requirements and deliver solutions.
• Support platform upgrades, troubleshooting, performance optimization, and release management.

Skills

ServiceNow ITSM

ServiceNow ITOM

CMDB

Integrations

JavaScript

Scripting

Workflow Design

REST APIs

SOAP Web Services

Tools

IntegrationHub

MID Server

REST API

SOAP Web Services

Job description

Job Title: ServiceNow Senior Developer

Location: Chennai
Experience: 5 to 15 Years

Job Description

We are looking for an experienced ServiceNow Senior Developer with strong expertise in ITSM, ITOM, CMDB, integrations, and platform customization. The ideal candidate will be responsible for designing, developing, and enhancing ServiceNow solutions while ensuring adherence to best practices and scalable architecture.

Key Responsibilities

• Design, develop, configure, and implement ServiceNow solutions across enterprise environments.
• Customize and enhance ITSM processes including Incident, Problem, Change, Request, and Knowledge Management.
• Develop and maintain workflows, business rules, client scripts, UI policies, script includes, and Flow Designer solutions.
• Build and support integrations with internal and external systems using REST, SOAP, MID Server, and Integration Hub.
• Ensure CMDB health, data governance, reconciliation, and lifecycle management of Configuration Items (CIs).
• Collaborate with business and technical stakeholders to gather requirements and deliver solutions.
• Support platform upgrades, troubleshooting, performance optimization, and release management.

Required Skills

• 5+ years of experience implementing and supporting ServiceNow ITSM modules including Incident, Problem, Change, Request, and Knowledge Management.
• Strong hands-on experience with ITOM modules such as Discovery, Service Mapping, Event Management, Operational Health, and Security Operations (SecOps).
• Deep understanding of CMDB, CSDM alignment, IRE rules, reconciliation processes, and CI lifecycle management.
• Experience building secure integrations using IntegrationHub, MID Server, REST APIs, and SOAP Web Services.
• Expertise in ServiceNow scripting including Business Rules, Script Includes, Client Scripts, UI Policies, and Flow Designer.
• Strong knowledge of JavaScript and ServiceNow development best practices.
• Excellent analytical, troubleshooting, and communication skills.