ServiceNow Lead Developer – HAM

Zoho; Hyderabad; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Zoho is seeking an urgent, highly qualified ServiceNow Lead Developer specializing in Hardware Asset Management (HAM/HAM Pro) to drive end-to-end asset lifecycle management. The ideal candidate will handle complex enterprise hardware workflows, inventory tracking, and reconciliation configurations.

The role requires 5–7 years in ServiceNow development with HAM Pro and the ability to work in a hybrid on-site environment across Bangalore or Hyderabad.

Qualifications

• 5 to 7 years of hands-on ServiceNow development and platform administration experience.
• Deep functional and technical proficiency in Hardware Asset Management (HAM Pro).
• Hybrid on-site environment across Bangalore or Hyderabad.

Responsibilities

• Architect, configure ServiceNow HAM/HAM Pro modules across the hardware lifecycle.
• Establish automated asset tracking, stockroom management, and compliance dashboards.
• Tune Identification and Reconciliation Engine (IRE) for accurate CMDB mappings.

Skills

ServiceNow development

Platform administration

HAM Pro

Education

Certified Implementation Specialist – Hardware Asset Management (CIS-HAM)

CSA or CAD

Tools

ServiceNow HAM Pro

ITAM

SAM Pro

ITOM Discovery

Job description

Location: Onsite (Bangalore and Hyderabad)

Shift Timing: 10:00 AM to 7:00 PM IST

Total Experience Required: 5 to 7 years

Relevant Experience Required: 5+ years in ServiceNow with core Hardware Asset Management (HAM) specialization

Job Summary We are seeking an urgent, highly qualified ServiceNow Lead Developer specializing in Hardware Asset Management (HAM/HAM Pro) to drive end-to-end asset lifecycle management . The ideal candidate will handle complex enterprise hardware workflows, inventory tracking, and reconciliation configurations.

Key Responsibilities

• Architect, design, and configure ServiceNow Hardware Asset Management (HAM / HAM Pro) modules, covering the complete hardware lifecycle from procurement to disposal .
• Establish automated asset tracking, stockroom management, hardware normalization rules, and compliance dashboards .
• Configure and tune the Identification and Reconciliation Engine (IRE) to ensure data accuracy and seamless CI-to-asset mapping within the CMDB .
• Develop custom Business Rules, Client Scripts, Script Includes, Flow Designer workflows, and IntegrationHub configurations .
• Collaborate closely with cross-functional support teams, administrators, and client stakeholders to resolve technical bottlenecks and maintain system alignment during the 10:00 AM to 7:00 PM IST daily shift schedule .

Requirements

Requirements

• 5 to 7 years of dedicated hands-on experience in ServiceNow development and platform administration .
• Deep functional and technical proficiency in ServiceNow Hardware Asset Management (HAM Pro) .
• Proven capability to operate in a hybrid on-site environment across Bangalore or Hyderabad .

Preferred Qualifications

• Certified Implementation Specialist – Hardware Asset Management (CIS-HAM) .
• Certified System Administrator (CSA) or Certified Application Developer (CAD).
• Prior enterprise experience integrating ITAM, SAM Pro, and ITOM Discovery modules.