ServiceNow HAM

Cerebra; Kolkata District; On-site; INR 1,400,000 - 2,100,000; Full time

Job summary

Cerebra is seeking a ServiceNow HAM Implementation Consultant / Senior Developer to lead end-to-end hardware asset management projects. You will conduct workshops, translate business needs into designs, and configure HAM Pro, ensuring successful testing, deployment, go-live, and post-production stabilization.

Responsibilities include CMDB alignment, data quality improvements, and integration with Discovery and SCCM/Intune. Strong expertise in ServiceNow and HAM processes is essential.

Qualifications

• 6-8 years of experience in ServiceNow hardware asset management implementations.
• Ability to translate business requirements into solution designs.
• Experience with configuration, testing, go-live and post-production support.

Responsibilities

• Lead end-to-end HAM implementation, configuration, integration, testing, and optimization.
• Conduct requirement workshops and translate business needs into designs.
• Configure HAM Pro components: models, asset records, stockrooms, vendors, contracts, dashboards.
• Align CMDB and improve asset/CI data quality, identify duplicates.
• Integrate HAM with ServiceNow Discovery and SCCM/Intune.
• Develop Flow Designer flows, workflows, business rules, UI policies, notifications, access controls, catalog items, reports, and dashboards.

Skills

ServiceNow

Job description

Essential Skills: ServiceNow HAM Implementation Consultant / Senior DeveloperRole

Summary

Lead the end-to-end implementation| configuration| integration| testing| and optimization of ServiceNow Hardware Asset Management Professional.Implementation Responsibilities: Conduct requirement workshops; translate business requirements into solution designs; configure HAM Pro; support testing| deployment| go-live| and post-production stabilization.HAM Pro Configuration: Configure hardware models| asset records| stockrooms| consumables| vendors| contracts| Asset Manager Workspace| reports| and dashboards. Hardware model normalization and one-time inventory upload may also form part of the implementation scope.CMDB Alignment: Establish alignment between hardware assets and Configuration Items; support reconciliation; improve asset and CI data quality; identify duplicate| incomplete| or inconsistent records.Discovery and Integrations: Integrate HAM with ServiceNow Discovery and relevant inventory or endpoint-management sources such as SCCM and Intune| depending on the customer environment.Development Responsibilities: Configure Flow Designer flows| workflows| business rules| client scripts| UI policies| notifications| access controls| catalog items| reports| and dashboards.

Skills: ServiceNow

Experience Required: 6-8