ServiceNow HAM Support Admin–L3

RAPSYS TECHNOLOGIES PTE LTD; Chennai District; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

RAPSYS TECHNOLOGIES PTE LTD in Chennai is seeking an experienced ServiceNow HAM Support Admin to join our team. The role focuses on hardware asset management within the HAM module and requires strong troubleshooting abilities to resolve complex issues.

You will support HAM processes, audit asset policies, and collaborate with cross-functional teams to improve service delivery. Training junior members and liaising with hardware vendors are key aspects of the position.

Qualifications

• 10+ years of IT asset management or related fields.
• In-depth knowledge of ServiceNow HAM module.
• Strong analytical skills with attention to detail.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.

Responsibilities

• Manage and support hardware asset management processes on the ServiceNow platform
• Troubleshoot and resolve complex asset-related issues
• Collaborate with cross-functional teams to enhance service delivery
• Conduct regular audits and ensure compliance with asset policies
• Provide training and support to junior team members
• Liaise with vendors for hardware procurement and management

Skills

HAM knowledge

ServiceNow HAM

Analytical skills

Communication

Team collaboration

Job description

We are looking for an experienced ServiceNow HAM Support Admin to join our dynamic team in Chennai. The ideal candidate will possess extensive knowledge of Hardware Asset Management (HAM) within the ServiceNow platform and demonstrate a strong ability to troubleshoot and resolve complex issues efficiently.

What You’ll Do

• Manage and support hardware asset management processes on the ServiceNow platform
• Troubleshoot and resolve complex asset-related issues
• Collaborate with cross-functional teams to enhance service delivery
• Conduct regular audits and ensure compliance with asset policies
• Provide training and support to junior team members
• Liaise with vendors for hardware procurement and management

What We’re Looking For

• Minimum of 10 years of experience in IT asset management or related fields
• In-depth knowledge of ServiceNow platform functionalities, specifically HAM module
• Strong analytical skills with attention to detail
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a fast-paced environment