ServiceNow Developer (ITSM, ITOM, CMDB & HAM)

Fyerx; Bengaluru South; Hybrid; INR 1,200,000 - 1,800,000; Part time

Job summary

Fyerx in Bengaluru South is seeking an experienced ServiceNow Developer to design and customize ITSM, ITOM, CMDB, and HAM solutions. You will build end‑to‑end platform configurations, automate workflows, and deliver enterprise integrations.

The role requires 6+ years of hands-on ServiceNow development, strong ITIL v4 understanding, and experience with IntegrationHub, REST/SOAP, and MID Server. This is a hybrid contract position based in Bangalore.

Qualifications

• 6+ years of hands‑on ServiceNow development and customization.
• Proven experience across ITSM, ITOM (Discovery/Service Mapping), CMDB/CSDM, and HAM.
• Hands‑on experience with IntegrationHub, REST/SOAP web services, and MID Server setup.
• Strong understanding of ITIL v4 processes and Agile software development practices.

Responsibilities

• Design and customize ITSM processes (Incident, Problem, Change, Request, Knowledge Management, Service Catalog).
• Implement and support ITOM capabilities, including Discovery, Service Mapping, Event Management, and MID Server Administration.
• Configure CMDB and CSDM alignment to ensure data quality, health, and governance.
• Implement HAM/HAM Pro lifecycle processes, including procurement, inventory management, stockrooms, and audits.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and IntegrationHub workflows.
• Build and manage REST/SOAP web service integrations and Scripted APIs.

Skills

ServiceNow

ITSM

ITOM

CMDB

HAM

REST

SOAP

MID Server

Workflow Automation

Agile

ITIL v4

Tools

IntegrationHub

MID Server

REST/SOAP API

Job description

ServiceNow Developer (ITSM, ITOM, CMDB & HAM)

Bangalore South, India | Posted on 09/08/2026

Employment Type: Contract

Work Mode: Hybrid (2 Days WFH / week)

Total Experience Required: 6+ years

Relevant Experience Required: 6+ years in ServiceNow

Job Summary We are seeking an experienced ServiceNow Developer to design, develop, and customize solutions across ITSM, ITOM, CMDB, and Hardware Asset Management (HAM/HAM Pro) modules. The ideal candidate will build end-to-end platform configurations, automated workflows, and complex enterprise integrations.

Key Responsibilities

• Design and customize ITSM processes (Incident, Problem, Change, Request, Knowledge Management, Service Catalog).
• Implement and support ITOM capabilities, including Discovery, Service Mapping, Event Management, and MID Server Administration.
• Configure CMDB and CSDM alignment to ensure data quality, health, and governance.
• Implement HAM/HAM Pro lifecycle processes, including procurement, inventory management, stockrooms, and audits.
• Develop Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, ACLs, and IntegrationHub workflows.
• Build and manage REST/SOAP web service integrations and Scripted APIs.

Requirements

• 6+ years of hands‑on experience in ServiceNow application development and customization.
• Proven experience across ITSM, ITOM (Discovery/Service Mapping), CMDB/CSDM, and Hardware Asset Management (HAM).
• Hands‑on experience with IntegrationHub, REST/SOAP web services, and MID Server setup.
• Strong understanding of ITIL v4 processes and Agile software development practices.

Preferred Qualifications

• Certified System Administrator (CSA) or Certified Application Developer (CAD).
• CIS certifications in ITSM, Discovery, Service Mapping, or Hardware Asset Management (HAM).
• Experience with HAM Pro implementation, SAM Pro, or ITAM optimization.