ServiceNow HAM | Hardware Asset Management

Abacus Service; Bengaluru; Remote; INR 3,000,000 - 5,200,000; Full time

Job summary

Abacus Staffing & Services Pvt. Ltd. is hiring for a ServiceNow HAM – Hardware Asset Management role. The ideal candidate has 10+ years in asset management with strong ServiceNow HAM experience and will work in a remote setup with US East Coast shift timings (05:30 PM – 02:30 AM IST).

Joining is immediate to short notice. Laptop/Desktop required, screen sharing during interviews. Key responsibilities include lifecycle management of server hardware, asset governance, vendor and contract

Qualifications

• Must have hands-on experience with ServiceNow HAM/CMDB.
• Strong understanding of hardware asset lifecycle management.
• Experience with data center environments and vendor management.
• Ability to manage EOL/EOS hardware and refresh planning.
• Solid asset inventory, reconciliation and governance knowledge.

Responsibilities

• Manage server hardware lifecycle from procurement to decommissioning.
• Track EOL/EOS milestones and drive proactive refresh planning.
• Maintain asset records in ServiceNow HAM/CMDB.
• Coordinate deinstallation, data sanitization and disposal.
• Manage OEM/third-party hardware support contracts and renewals.
• Monitor warranty, SLA, and maintenance coverage.
• Drive cost optimization through vendor evaluations.
• Forecast CAPEX/OPEX needs and budgeting inputs.
• Collaborate with Infrastructure, Data Center, Engineering and Procurement.
• Support incident, problem and change management processes.
• Ensure audits with accurate asset and contract information.

Skills

Enterprise data centers

ServiceNow HAM

Hardware lifecycle

Warranty & lifecycle

Vendor management

Data center operations

EOL/EOS hardware

Asset governance

Asset inventory

Tools

ServiceNow

CMDB

Job description

WERE HIRING – ServiceNow HAM | Hardware Asset Management

Abacus Staffing & Services Pvt. Ltd. is hiring for an MNC opportunity for an experienced ServiceNow HAM / Hardware Asset Management professional.

Role: ServiceNow HAM – Hardware Asset Management
Experience: 10+ Years in Asset Management with strong ServiceNow HAM experience
Work Mode: Remote
Shift: US – East Coast | 05:30 PM – 02:30 AM IST
Joining: Immediate to Short Notice Period
Interview: Laptop/Desktop mandatory | No mobile login | Screen sharing required throughout the interview

MUST-HAVE SKILLS – NON-NEGOTIABLE

Strong understanding of Enterprise Server / Data Center environments
Hands-on experience with ServiceNow HAM / CMDB
Strong knowledge of Hardware Asset Lifecycle Management
Experience with hardware support models, warranty and lifecycle planning
OEM / Third-Party Vendor Management & Negotiation
Knowledge of Data Center operations and infrastructure dependencies
Experience managing EOL / EOS hardware and refresh planning
Strong understanding of asset inventory, reconciliation and governance

KEY RESPONSIBILITIES

Server Hardware Lifecycle Management

Manage the complete server hardware lifecycle from procurement and deployment through maintenance, refresh and decommissioning

Track EOL/EOS milestones and drive proactive hardware refresh planning

Maintain accurate and audit-ready asset records in ServiceNow HAM / CMDB

Coordinate deinstallation, data sanitization and compliant asset disposal

Vendor & Contract Management

Manage OEM and third-party hardware support contracts

Track warranty, SLA and maintenance coverage

Handle contract renewals, co-terming and support strategy

Evaluate OEM vs. TPM support models and identify cost optimization opportunities

Minimize risks associated with unsupported or aging infrastructure

Risk & Availability Management

Ensure critical production servers have appropriate support coverage

Work with infrastructure and operations teams on contract-aware escalation processes

Reduce operational risk related to unsupported hardware

Financial Planning & Optimization

Forecast hardware refresh cycles and maintenance renewals

Support CAPEX/OPEX planning and TCO analysis

Provide data-driven inputs for budgeting and vendor negotiations

Operational Integration

Collaborate with Infrastructure, Data Center, Engineering and Procurement teams

Support Incident, Problem and Change Management processes

Maintain accurate asset and contract information for financial, security and compliance audits

Process, Governance & Automation

Improve hardware asset management processes, standards and governance

Drive reconciliation between Discovery tools, ServiceNow CMDB/HAM and contract systems

Ensure asset tagging, inventory accuracy and periodic reconciliation

Immediate to Short Notice Period candidates are preferred.