ServiceNow ITSM Consultant

Yantran; Chennai District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

Yantran in Chennai, India, is seeking a ServiceNow ITSM Consultant to implement IT service management processes and workflows. You will be responsible for configuring Incident, Problem, Change, and Request Management, and for building the Service Catalog and associated SLAs.

Additionally, you will develop automation workflows, integrate ServiceNow with enterprise applications, and gather business requirements while supporting testing and deployment.

Qualifications

• Experience implementing ServiceNow ITSM in enterprise environments.
• Strong knowledge of Incident Management, Problem Management, Change Management.
• Experience configuring Service Catalog and SLAs.
• Experience with CMDB and Knowledge Management.
• Hands-on with Flow Designer and workflow automation.

Responsibilities

• Implement ServiceNow ITSM and build workflows.
• Configure Incident, Problem, Change, and Request Management.
• Configure Service Catalog and SLAs.
• Develop workflows and automation using Flow Designer.
• Integrate ServiceNow with enterprise applications.
• Gather business requirements and support testing and deployment.

Skills

ServiceNow ITSM

Incident Management

Problem Management

Change Management

Service Catalog

Knowledge Management

CMDB

Flow Designer

Job description

Seeking a ServiceNow ITSM Consultant to implement IT service management processes and workflows.

Responsibilities:

• Implement ServiceNow ITSM.
• Configure Incident, Problem, Change, and Request Management.
• Configure Service Catalog.
• Develop workflows and automation.
• Configure SLAs.
• Integrate ServiceNow with enterprise applications.
• Gather business requirements.
• Support testing and deployment.

Required Skills:

• ServiceNow ITSM.
• Incident Management.
• Problem Management.
• Change Management.
• Service Catalog.
• Knowledge Management.
• CMDB.
• Flow Designer.