ServiceNow ITSM Process Consultant

Oikotechno Japan Co., Ltd; Hyderabad; Hybrid; INR 1,000,000 - 1,500,000; Full time

Benefits offered by this job

Hybrid work model

Competitive compensation

Health benefits

Professional development stipends

Job summary

Oikotechno Japan Co., Ltd in Hyderabad is looking for a ServiceNow Consultant to lead ITSM configurations and optimizations. The ideal applicant will have a solid foundation in ServiceNow with responsibilities including configuring ITSM modules, leading workshops, and collaborating with various IT and Business units to ensure seamless integration.

This role offers a hybrid work model, competitive benefits, and the chance to work in a fast-paced, innovation-driven environment focusing on Fortune 500 client needs.

Responsibilities

• Design, configure, and optimize ServiceNow ITSM modules.
• Lead discovery workshops to map business processes.
• Configure and customize ServiceNow applications for efficiency.
• Collaborate across IT, Security, and Business units.
• Conduct User Acceptance Testing and provide training.
• Develop and maintain technical documents for scalability.

Skills

ServiceNow Admin

ServiceNow ITSM

ITIL v4 Certification

Workflow Automation

CMDB Configuration

Service Catalog Design

Business Rules

Client Scripts

Tools

ServiceNow

REST/SOAP APIs

IntegrationHub

Job description

About The Opportunity

A dynamic leader in digital transformation and enterprise service management, we empower global organizations to streamline IT operations, automate workflows, and enhance service delivery through cutting‑edge ServiceNow platforms. Our consultants architect, implement, and optimize ITSM processes that align with ITIL best practices—driving operational efficiency, governance, and user satisfaction across Fortune 500 and mid‑market clients.

Role & Responsibilities

• Design, configure, and optimize ServiceNow ITSM modules (Incident, Problem, Change, CMDB, Service Catalog) to meet client‑specific SLAs and compliance standards.
• Lead discovery workshops to map business processes to ITIL‑aligned workflows and translate requirements into scalable ServiceNow solutions.
• Configure and customize ServiceNow applications, including UI policies, client scripts, workflow rules, and business rules to automate operational efficiency.
• Collaborate with stakeholders across IT, Security, and Business units to ensure seamless integration of ITSM processes with existing enterprise systems.
• Conduct User Acceptance Testing (UAT), provide training documentation, and deliver post‑go‑live support to ensure adoption and continuous improvement.
• Develop and maintain technical design documents, process maps, and governance frameworks to ensure long‑term scalability and audit readiness.

Skills & Qualifications

Must‑Have

• ServiceNow Admin
• ServiceNow ITSM
• ITIL v4 Certification
• Workflow Automation
• CMDB Configuration
• Service Catalog Design
• Business Rules
• Client Scripts

Preferred

• ServiceNow Certified System Administrator
• Experience with ServiceNow CIS (Common Service Data Model)
• Knowledge of integrations via REST/SOAP APIs or IntegrationHub

Benefits & Culture Highlights

• Hybrid work model with flexibility to work remotely or from regional offices across the U.S.
• Competitive compensation, health benefits, and professional development stipends.
• Fast‑paced, innovation‑driven environment with direct exposure to Fortune 500 clients and global digital transformation initiatives.

Skills: servicenow platform, grc, csm, servicenow flow designer, servicenow integrationhub, rest/soap apis, it, servicenow itsm, it service, itil v4 certification, servicenow scripting (client/server), servicenow system administration, servicenow app engine, workflow automation, servicenow, it service management