ServiceNow ITOM with AI-Native Software Engineer

Cerebra; Hyderabad, Pune District, Bengaluru; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Cerebra in Hyderabad, India is seeking an experienced ITSM/DevOps professional to design and deploy AI-driven solutions across enterprise platforms. The role focuses on GenAI and Agentic AI to automate IT and business processes, while supporting and troubleshooting critical applications.

You will manage incidents, service requests, monitoring, and issues, collaborating with stakeholders to gather requirements and deliver timely solutions.

Qualifications

• ServiceNow ITOM is required.
• Incident management expertise.
• Service request fulfillment proficiency.
• ITIL/ITSM framework knowledge.
• Strong analytical and troubleshooting skills.
• Knowledge of SDLC processes.
• Experience with modern programming languages/frameworks.
• Effective stakeholder management and communication.

Responsibilities

• Design and deploy AI-driven solutions across enterprise technology platforms
• Apply GenAI and Agentic AI to automate business and IT processes
• Support and troubleshoot critical enterprise applications
• Manage incidents, service requests, monitoring, and application issues
• Work with stakeholders to understand requirements and provide timely solutions
• Contribute to application support best practices and continuous improvement
• Work independently and contribute as an SME
• Participate actively in technical discussions and solution development
• Document solutions and share knowledge with the team

Skills

ServiceNow ITOM

Incident Management

Service Request Fulfillment

ITIL/ITSM

Analytical Skills

SDLC Knowledge

Programming Languages

Stakeholder Communication

Job description

KEY RESPONSIBILITIES

• Design and deploy AI-driven solutions across enterprise technology platforms
• Apply GenAI and Agentic AI to automate business and IT processes
• Support and troubleshoot critical enterprise applications
• Manage incidents, service requests, monitoring, and application issues
• Work with stakeholders to understand requirements and provide timely solutions
• Contribute to application support best practices and continuous improvement
• Work independently and contribute as an SME
• Participate actively in technical discussions and solution development
• Document solutions and share knowledge with the team

REQUIRED TECHNICAL SKILLS

• ServiceNow ITOM
• Incident Management
• Service Request Fulfillment
• ITIL / ITSM
• Strong analytical & troubleshooting skills
• SDLC knowledge
• Modern programming languages/frameworks
• Stakeholder management & communication