ServiceNow Architect (ITOM)

TruGlobal Inc; India; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

TruGlobal Inc. in India seeks an experienced ServiceNow Developer to design, develop, and automate IT processes using ServiceNow workflows.

You will collaborate with stakeholders to translate requirements into scalable solutions on the ServiceNow platform and integrate with ITOM tools to reduce manual work. The role also emphasizes leveraging Gen AI Controller, PI & PA for incident analysis and proactive remediation.

Qualifications

• Design and implement custom ServiceNow apps and workflows to automate IT processes.
• Translate requirements from stakeholders into technical solutions on ServiceNow.
• Integrate ServiceNow with ITOM tools to streamline data flow.
• Apply Gen AI Controller, PI & PA for AI-powered incident analysis and remediation.
• Write clean, documented code following ServiceNow best practices.
• Test thoroughly and ensure performance of developed solutions.
• Troubleshoot ServiceNow apps and integrations.
• Stay up to date with ServiceNow advancements and learning.

Responsibilities

• Design, develop, and implement custom ServiceNow applications and workflows.
• Collaborate with stakeholders to translate requirements into solutions on the ServiceNow platform.
• Integrate ServiceNow with ITOM tools to streamline data flow and reduce manual work.
• Utilize Gen AI Controller, PI & PA for AI-powered incident analysis and remediation.
• Develop and maintain clean, efficient, and well-documented code.
• Conduct thorough testing and quality assurance for functionality and performance.
• Troubleshoot and resolve issues related to ServiceNow apps and integrations.
• Keep current with ServiceNow advancements and best practices.

Skills

JavaScript

JQuery

HTML

Python

ITOM concepts

Machine Learning basics

Communication

Project management

Problem-solving

Education

Bachelor's degree in CS/IT or related field

Tools

ServiceNow

BMC Remedy

CA Technologies

Service Manager

Gen AI Controller

PI & PA

Job description

Responsibilities:

• Design, develop, and implement custom ServiceNow applications and workflows to automate key IT processes, including incident management, change management, service request fulfilment, and asset management.
• Collaborate with business stakeholders and subject matter experts to understand their requirements and translate them into technically feasible solutions on the ServiceNow platform.
• Integrate ServiceNow with existing ITOM tools such as BMC Remedy, CA Technologies, and Service Manager to streamline data flow and eliminate manual work.
• Utilize ServiceNow Gen AI Controller, PI & PA to implement AI-powered features like incident analysis, prediction, and proactive remediation.
• Develop and maintain clean, efficient, and well-documented code following ServiceNow best practices.
• Conduct thorough testing and quality assurance to ensure the functionality and performance of developed solutions.
• Troubleshoot and resolve technical issues related to ServiceNow applications and integrations.
• Stay up to date with the latest ServiceNow advancements and best practices, actively participating in continuous learning and development.

Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience.
• Minimum 3 years of experience as a ServiceNow Developer.
• Strong understanding of ServiceNow core platform concepts, workflows, and development tools.
• Proficiency in JavaScript, JQuery, and HTML.
• Familiarity with Python and its application in scripting or automation.
• Working knowledge of ITOM tools and concepts.
• Understanding of Machine Learning principles and their potential applications in ITSM.
• Experience with ServiceNow Gen AI Controller, PI & PA is a strong plus.
• Excellent communication, collaboration, and problem-solving skills.
• Ability to work independently and manage multiple projects simultaneously.
• Strong attention to detail and commitment to high-quality work.