ServiceNow IT Operations Management (Forward Deployed Engineer)

Cerebra; Hyderabad, Pune District, Bengaluru; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Cerebra in Pune is seeking a Forward Deployed Engineer to organize deployment of AI workflows across platforms and integrate AI models into existing technology stacks. Your work will span diverse AI and technology platforms, facilitating solution design across the enterprise tech stack.

As an Application Support Engineer you will troubleshoot, document solutions, and share knowledge to improve service delivery, focusing on ServiceNow ITOM and ITIL-aligned practices.

Qualifications

• Minimum 3 years of experience in ServiceNow ITOM.
• 15 years of full-time education required.
• Experience in incident management and service request fulfillment.
• Familiarity with ITIL framework and service management practices.

Responsibilities

• Operate as an SME, performing independently.
• Participate in team discussions and contribute solutions.
• Develop and implement application support processes.
• Troubleshoot, resolve issues, and ensure system reliability.
• Continuously learn new technologies and best practices.

Skills

ServiceNow ITOM

Education

15 years full time education

Job description

Project Role : Forward Deployed Engineer

Project Role Description : Organize the deployment of AI workflows and architectures across diverse AI and technology platforms. Facilitate solution design across enterprise technology stack to integrate into the ecosystem of AI models and multi provider platforms.

Must have skills : ServiceNow IT Operations Management (ITOM)

Good to have skills : NA

Minimum 3 year(s) of experience is required

Educational Qualification : 15 years full time education

AI POWERED TECH TALENT

Summary:

As an Application Support Engineer, you will act as software detectives, providing a dynamic service that identifies and solves issues within multiple components of critical business systems. Your typical day will involve collaborating with various teams to troubleshoot and resolve technical problems, ensuring that systems operate smoothly and efficiently. You will engage in proactive monitoring and maintenance of applications, contributing to the overall reliability and performance of business operations. Your role will also include documenting solutions and sharing knowledge with team members to enhance collective expertise and improve service delivery.

Roles & Responsibilities:

• - Expected to perform independently and become an SME.
• - Required active participation/contribution in team discussions.
• - Contribute in providing solutions to work related problems.
• - Assist in the development and implementation of application support processes to enhance efficiency.
• - Engage in continuous learning to stay updated with the latest technologies and best practices in application support.

Professional & Technical Skills:

• - Must To Have Skills: Proficiency in ServiceNow IT Operations Management.
• - Strong analytical and problem-solving skills to diagnose and resolve issues effectively.
• - Experience with incident management and service request fulfillment processes.
• - Familiarity with ITIL framework and best practices in service management.

Additional Information:

• - The candidate should have minimum 3 years of experience in ServiceNow IT Operations Management.
• - This position is based at our Pune office.
• - A 15 years full time education is required.