ServiceNow IT Operations Management (AI Native Software Engineer)

Vibehackers; Hyderabad, Pune District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Vibehackers is seeking an AI Native Software Engineer focused on ServiceNow ITOM to design, develop, deploy, and support enterprise-grade, AI-native solutions. You will leverage Generative and Agentic AI frameworks, perform prompt engineering, and provide incident resolution across critical business systems.

The role emphasizes AI-driven production software, collaboration with stakeholders, and continuous improvement of IT operations workflows in a demanding enterprise environment.

Qualifications

• 3+ years hands-on experience with ServiceNow IT Operations Management (ITOM).
• Strong grasp of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
• Experience with incident management and service request fulfillment processes.
• Familiarity with SDLC methodologies and ITIL in service management.
• Excellent communication and collaboration skills.
• Educational qualification: 15 years of full-time education.

Responsibilities

• Lead AI-driven solution design and delivery using Generative and Agentic AI to automate processes and integrate intelligent insights into enterprise workflows.
• Build and ship production-ready software with AI as a core part of development and operations.
• Act as an Application Support Engineer: troubleshoot, diagnose, and resolve incidents across multiple system components; perform proactive monitoring and maintenance.
• Participate in team discussions, contribute solutions, and evolve best practices for application support and quality/compliance.
• Communicate regularly with stakeholders to understand needs and provide updates on issue resolution.
• Document solutions and share knowledge to support continuous improvement.

Skills

Generative AI

Agentic AI

Prompt engineering

AI evaluation

Analytical problem-solving

Incident management

Service request fulfillment

SDLC

ITIL

Troubleshooting

Collaboration

Stakeholder communication

Knowledge documentation

Education

15 years of full-time education

Tools

ServiceNow ITOM

ITIL

Job description

ServiceNow IT Operations Management (AI Native Software Engineer)

Uses Generative and Agentic AI and prompt engineering; focuses on AI-native development and production workflows.

About the Role

AI Native Software Engineer focused on ServiceNow IT Operations Management (ITOM). Build, deploy, and support production-ready, AI-native enterprise solutions using Generative and Agentic AI techniques while performing application support, incident resolution, and continuous improvement of systems.

Job Description

Role

We are seeking an AI Native Software Engineer with expertise in ServiceNow IT Operations Management (ITOM) to design, develop, deploy, and support enterprise-grade, AI-native solutions. The role emphasizes using Generative and Agentic AI frameworks and prompt engineering as core parts of the software lifecycle and requires providing application support and incident resolution across critical business systems.

Key Responsibilities

• Lead AI-driven solution design and delivery using Generative and Agentic AI to automate processes and integrate intelligent insights into enterprise workflows.
• Build and ship production-ready software with AI as a core part of development and operations.
• Act as an Application Support Engineer: troubleshoot, diagnose, and resolve incidents across multiple system components; perform proactive monitoring and maintenance.
• Participate in team discussions, contribute solutions, and evolve best practices for application support and quality/compliance.
• Communicate regularly with stakeholders to understand needs and provide updates on issue resolution.
• Document solutions and share knowledge to support continuous improvement.

Requirements

• Minimum 3 years of hands-on experience with ServiceNow IT Operations Management (ITOM).
• Strong grasp of Generative AI, Agentic AI, prompt engineering, and AI evaluation frameworks.
• Experience with incident management and service request fulfillment processes.
• Strong analytical and problem-solving skills and the ability to become an SME and work independently.
• Familiarity with software development lifecycle (SDLC) methodologies and modern programming languages/frameworks (not specified).
• Familiarity with ITIL and its application in service management.
• Effective communication and collaborative teamwork skills.
• Educational qualification: 15 years of full-time education.

Additional Information

• Role includes applying AI-native practices for validation, quality, compliance, and continuous improvement of how software is built and operated.
• Expected to actively participate and contribute to team practices and stakeholder engagements.

ServiceNow IT Operations Management (ITOM) Generative AI Agentic AI ITIL

Skills

Generative AI Agentic AI Prompt engineering AI evaluation Analytical problem-solving Incident management Service request fulfillment Software development lifecycle (SDLC) ITIL Troubleshooting Collaboration Stakeholder communication Knowledge documentation