ServiceNow ITOM – Enterprise Solution Architect

Vrinda International; Pune District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Vrinda International is seeking an experienced ServiceNow ITOM – Enterprise Solution Architect to lead design and implementation of ITOM solutions in Pune. The role requires 6–8 years of hands-on ITOM and enterprise architecture experience, with on-site work as the standard.

You will drive integration projects, mentor teams, and coordinate with stakeholders to deliver scalable IT operations transformations.

Qualifications

• Strong hands-on expertise in ServiceNow IT Operations Management (ITOM).
• Enterprise solution architecture and IT operations experience.
• Experience with integrations and transformational projects.
• Strong stakeholder management and cross-functional collaboration.
• Ability to analyze complex technical environments.
• Team leadership and problem-solving skills.
• Education: 15 years of full-time education required.

Responsibilities

• Lead design and implementation of ServiceNow ITOM solutions.
• Act as an SME and manage technical teams.
• Drive integrated IT operations and multi-tower service management.
• Collaborate with multiple teams and stakeholders on key decisions.
• Architect scalable and flexible solutions.
• Identify and resolve technical risks and challenges.
• Mentor junior team members and facilitate knowledge sharing.
• Ensure effective communication between technical and business teams.

Skills

ServiceNow ITOM

Enterprise architecture

IT operations

Integrations

Stakeholder management

Team leadership

Problem solving

Education

15 years education

Job description

ServiceNow ITOM – Enterprise Solution Architect

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Job Description

ServiceNow ITOM – Enterprise Solution Architect

Location: Pune

Experience: 6–8 Years

Work Mode: On-site

Role Overview:

We are looking for a ServiceNow ITOM professional to lead enterprise solution design, integrations, and IT operations transformation. The role involves stakeholder management, team leadership, and delivering scalable solutions aligned with business objectives.

Key Responsibilities:

• Lead design and implementation of ServiceNow ITOM solutions
• Act as an SME and manage technical teams
• Drive integrated IT operations and multi-tower service management
• Collaborate with multiple teams and stakeholders on key decisions
• Architect scalable and flexible solutions
• Identify and resolve technical risks and challenges
• Mentor junior team members and facilitate knowledge sharing
• Ensure effective communication between technical and business teams

Required Skills:

• Strong hands-on expertise in ServiceNow IT Operations Management (ITOM)
• Enterprise solution architecture and IT operations experience
• Experience with integrations and transformational projects
• Strong stakeholder management and cross-functional collaboration
• Ability to analyze complex technical environments
• Team leadership and problem-solving skills

Education: 15 years of full-time education required