ServiceNow ITOM – Associate Manager

Vrinda International; Bengaluru; On-site; INR 1,650,000 - 1,800,000; Full time

Job summary

Vrinda International is seeking an experienced ServiceNow ITOM professional to join as Packaged/SaaS Application Engineer – ServiceNow ITOM at Associate Manager level in Bengaluru. The role focuses on configuring, supporting, and optimizing ServiceNow ITOM solutions, with a strong emphasis on releases, stability, and performance.

The candidate will be expected to collaborate with multiple teams, drive technical decisions, and provide scalable ITOM solutions aligned with business requirements.

Qualifications

• 7.5+ years of ITOM experience required.
• Experience with configuration & release management.
• Strong API and low-code platform experience.
• Excellent troubleshooting and optimization capabilities.
• Excellent stakeholder communication skills.

Responsibilities

• Act as SME in ServiceNow ITOM.
• Lead and collaborate to deliver ITOM solutions.
• Configure and optimize applications per business needs.
• Manage releases and ensure system stability.
• Work with APIs and low-code platforms to extend apps.
• Troubleshoot complex issues and optimize configurations.
• Mentor team members and share knowledge.
• Monitor performance and drive optimizations.

Skills

ServiceNow ITOM

APIs

Low-code platforms

Troubleshooting

Performance monitoring

Stakeholder communication

Education

15 years of full-time education

Tools

ServiceNow

REST APIs

Job description

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Job Description

HIRING: ServiceNow ITOM – Associate Manager

Location:BENGALURU

Experience: 7.5+ Years

Role: Packaged/SaaS Application Engineer – ServiceNow ITOM

Level: Associate Manager

CTC :17 LPA

Role Overview

We are looking for an experienced ServiceNow ITOM professional to join our team as a Packaged/SaaS Application Engineer.

The candidate will be responsible for configuring, supporting, and optimizing ServiceNow ITOM solutions, managing application releases, troubleshooting complex issues, and ensuring overall system stability and performance.

The role requires an SME who can collaborate with multiple teams, contribute to key technical decisions, and provide scalable solutions aligned with business requirements.

Key Responsibilities

• Act as a Subject Matter Expert (SME) in ServiceNow ITOM.
• Lead and collaborate with teams to deliver ServiceNow solutions.
• Configure and optimize applications based on evolving business requirements.
• Manage application releases and ensure system stability.
• Work with APIs and low-code platforms to customize and extend applications.
• Troubleshoot and resolve complex application and system issues.
• Optimize configurations to improve system efficiency and user experience.
• Coordinate with cross-functional teams and stakeholders.
• Contribute to key technical and team-level decisions.
• Provide solutions across immediate and multiple teams.
• Mentor team members and facilitate knowledge sharing.
• Monitor application performance and implement optimization measures.

Mandatory Skills

• ServiceNow IT Operations Management (ITOM)
• 7.5+ years of relevant ServiceNow ITOM experience
• Application configuration & release management
• APIs and low-code platform experience
• Troubleshooting and issue resolution
• Performance monitoring & optimization
• Strong stakeholder and communication skills

Education

15 years of full-time education is mandatory.