Service Now ITOM

Tata Consultancy Services; Bengaluru; Sur place; INR 1 500 000 - 2 500 000; Plein temps

Résumé du poste

Tata Consultancy Services in Bengaluru seeks an experienced ServiceNow ITOM Consultant to design, implement, and support IT Operations Management solutions, with a strong focus on Discovery, Service Mapping, CMDB and Event Management. The role emphasizes automation, governance, and operational excellence.

The successful candidate will configure, customize, and integrate ServiceNow modules, manage MID Servers and CMDB health, and collaborate with cross-functional teams to deliver scalable,

Qualifications

• 5–12 years of IT experience with 3+ years in ServiceNow ITOM.
• Hands-on experience with Discovery, Service Mapping, CMDB and Event Management.

Responsabilités

• Implement and support ServiceNow ITOM modules including Discovery, Service Mapping, CMDB, and Event Management.
• Configure and customize ServiceNow solutions based on business requirements.
• Manage Discovery schedules, MID Servers, and CMDB health and governance.
• Develop integrations, workflows, and automations using Flow Designer and Integration Hub.
• Troubleshoot platform issues and support upgrades and enhancements.
• Collaborate with cross-functional teams to deliver scalable and efficient solutions.

Connaissances

Discovery

Service Mapping

CMDB

Event Management

MID Servers

REST APIs

SOAP APIs

JavaScript

Cloud platforms

ITIL/ITSM

Description du poste

Job Role :ServiceNow ITOM Consultant

Experience: 5-12 Years

Location: TCS Gopalan Global Axis Block-H, Rd Number 9, opp. SRI SATHYA SAI SUPER SPECIALITY HOSPITAL, KIADB Export Promotion Industrial Area, Whitefield, Bengaluru, Karnataka 560066

Employment Type: Full-Time

Mode of interview : Walkin Drive on Saturday 10th October 2026

Job Overview

We are seeking an experienced ServiceNow ITOM Consultant to design, implement, and support IT Operations Management solutions. The ideal candidate will have strong expertise in Discovery, Service Mapping, CMDB, and Event Management, with a focus on automation, governance, and operational excellence.

Key Responsibilities

• Implement and support ServiceNow ITOM modules including Discovery, Service Mapping, CMDB, and Event Management.
• Configure and customize ServiceNow solutions based on business requirements.
• Manage Discovery schedules, MID Servers, and CMDB health and governance.
• Develop integrations, workflows, and automations using Flow Designer and Integration Hub.
• Troubleshoot platform issues and support upgrades and enhancements.
• Collaborate with cross-functional teams to deliver scalable and efficient solutions.

Required Skills

• 5-12 years of overall IT experience with 3+ years in ServiceNow ITOM.
• Hands-on experience with Discovery, Service Mapping, CMDB, and Event Management.
• Strong understanding of MID Servers, CMDB data models, and CSDM.
• Experience with REST/SOAP APIs, JavaScript, and ServiceNow integrations.
• Knowledge of Windows/Linux infrastructure and cloud platforms (AWS, Azure, or GCP).
• Good understanding of ITIL and ITSM processes.