Principal Engineering Program Manage

Providence Health & Services; Hyderabad; Hybrid; INR 4,500,000 - 7,500,000; Full time

Job summary

Providence Health & Services in Hyderabad seeks an experienced ServiceNow ITOM Product Manager / Solution Designer to lead enterprise ITOM transformations, define solution architecture, and align platform strategy with business goals.

The candidate should have hands-on expertise in ITOM modules, CMDB governance, Discovery, Service Mapping, and cloud integrations, collaborating with architecture, security, and operations teams to deliver scalable, value-driven solutions.

Qualifications

• 10–16 years of IT experience with ITOM focus.
• Proven ability to lead enterprise-scale ServiceNow ITOM initiatives.
• Strong data modeling, governance, and stakeholder engagement.
• Experience with cloud integrations and platform strategy.

Responsibilities

• Lead architecture, design, and implementation of ServiceNow ITOM solutions.
• Define and manage ITOM product roadmap and platform strategy.
• Design scalable enterprise solutions for Discovery, Service Mapping and CMDB.
• Drive CSDM adoption and governance across services.
• Collaborate with infrastructure, cloud, security, and operations teams.
• Provide consulting and thought leadership on ITOM best practices.
• Support estimation, proposals, and architecture reviews.

Skills

ServiceNow ITOM

CMDB

Discovery

Service Mapping

Event Management

CSDM

Enterprise Architecture

Business Analysis

ITIL

Cloud Platforms (AWS/Azure/GCP)

Education

CIS-ITOM Certification

CSA Certification

TOGAF Certification

ITIL Certification

Job description

Job Description:

Product Manager / Solution Designer – ServiceNow ITOM

Job Title

Product Manager / Solution Designer – ServiceNow ITOM

Experience

10-16 Years

Location

Hyderabad (Hybrid)

Job Summary

We are looking for an experienced ServiceNow ITOM Product Manager / Solution Designer with strong expertise in Enterprise Architecture, CSDM (Common Service Data Model), and Business Analysis. The ideal candidate will lead enterprise-scale ITOM transformation initiatives, define solution architecture, and drive ServiceNow platform strategy aligned with business and operational goals.

The candidate should possess hands‑on expertise in ServiceNow ITOM modules, CMDB governance, Discovery, Service Mapping, cloud integrations, and enterprise service modeling while collaborating with business stakeholders, architecture teams, and engineering organizations.

Key Responsibilities

• Lead architecture, design, and implementation of ServiceNow ITOM solutions.
• Define and manage ITOM product roadmap and platform strategy.
• Design scalable enterprise solutions for:
  • Discovery
  • Service Mapping
  • Event Management
  • CMDB
  • Cloud Discovery
  • Orchestration & Automation
• Drive adoption and governance of CSDM across enterprise services and applications.
• Align ServiceNow architecture with enterprise architecture standards and IT strategy.
• Conduct requirement gathering, business analysis, and stakeholder workshops.
• Translate business requirements into technical and functional solution designs.
• Define CMDB data models, governance processes, and service mapping strategies.
• Collaborate with infrastructure, cloud, security, and operations teams for integrations and onboarding.
• Provide consulting and thought leadership on ITOM best practices and platform optimization.
• Ensure successful delivery through coordination with development and implementation teams.
• Support estimation, solution proposals, and architecture reviews.

Required Skills & Qualifications

Mandatory Skills

• 10-16 years of overall IT experience.
• Strong experience in ServiceNow ITOM implementation and solution design.
• Expertise in:
  • CMDB
  • Discovery
  • Service Mapping
  • Event Management
  • CSDM
• Strong understanding of Enterprise Architecture principles.
• Experience in Business Analysis, requirement gathering, and stakeholder management.
• Knowledge of ITIL processes and IT Operations Management.
• Experience with cloud platforms such as AWS, Azure, or GCP.
• Strong communication, presentation, and documentation skills.

Preferred Qualifications

• ServiceNow CIS-ITOM Certification
• ServiceNow CSA Certification
• TOGAF Certification
• ITIL Certification
• Experience in Agile/Scrum delivery models
• Exposure to AIOps and Observability solutions

Soft Skills

• Strong leadership and ownership mindset
• Excellent analytical and problem‑solving skills
• Ability to work with senior business and technology stakeholders
• Strong collaboration and communication skills
• Strategic and solution‑oriented thinking

Requirements: