SERVICENOW ITOM – TECHNICAL LEAD

Vrinda International; Bengaluru; On-site; INR 2,500,000 - 4,000,000; Full time

Job summary

Vrinda International is seeking a ServiceNow ITOM Technical Lead to drive technical direction, architecture, and delivery of scalable ITOM solutions. The role emphasizes leadership, mentorship, and cross-team coordination for successful outcomes.

The candidate should have 7.5+ years of ITOM experience, strong design acumen, and a proven track record of end-to-end delivery in an on-site setup in India.

Qualifications

• Hands-on expertise in ServiceNow ITOM with 7.5+ years of experience.
• Strong software architecture and design pattern knowledge.
• Experience leading technical teams and delivering end-to-end solutions.
• Ability to solve complex problems and design scalable systems.
• Excellent stakeholder management and cross-functional collaboration.
• Focus on performance, quality, and scalability.

Responsibilities

• Act as SME and provide technical leadership for ITOM initiatives.
• Lead development and codify best practices across teams.
• Drive architecture choices and technical direction.
• Mentor engineers and support growth of the team.
• Coordinate with multiple teams for seamless integration and delivery.
• Ensure quality, performance, and scalability of solutions.

Skills

ServiceNow ITOM

Team leadership

Architecture design

End-to-end delivery

Stakeholder collaboration

Performance optimization

Education

15 years education

Job description

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Job Description

HIRING | SERVICENOW ITOM – TECHNICAL LEAD

Experience: 7.5+ Years

Work Mode: On-Site

Role: Custom Software Engineering Lead

Priority: High

Role Overview

We are looking for an experienced ServiceNow ITOM Technical Lead to drive technical direction, solution architecture, team leadership, and delivery of scalable ServiceNow solutions.

Must-Have Skills

• Strong hands-on expertise in ServiceNow IT Operations Management (ITOM)
• 7.5+ years of relevant ServiceNow ITOM experience
• Strong understanding of software architecture & design patterns
• Experience leading technical teams and end-to-end delivery
• Ability to solve complex technical problems and design scalable solutions
• Strong stakeholder and cross-functional collaboration skills
• Experience with performance, quality, and scalability optimization

Key Responsibilities

• Act as an SME and provide technical leadership
• Lead development and implementation of best practices
• Drive architecture and technical decisions
• Mentor team members and support their technical growth
• Coordinate with multiple teams for seamless integration and delivery
• Ensure quality, scalability, and performance of solutions

Education: 15 years of full-time education required