ServiceNow ITOM Consultant

Tata Consultancy Services; Delhi; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Tata Consultancy Services in Delhi seeks an experienced ServiceNow professional to lead ITSM/ITOM implementations, optimize CMDB maturity, and drive platform governance. You will design solutions, assess configurations versus customization, and lead CMDB remediation efforts with clients.

Candidate will have strong development skills in business rules, script includes, client scripts, ACLs, Discovery patterns, Flow Designer and related platform configurations.

Qualifications

• Experience in ServiceNow implementation across ITSM, ITOM, HAM, SAM modules.
• Strong knowledge of ServiceNow integrations with third-party tools.
• Three ServiceNow Mainline certifications preferred.
• Knowledge of Discovery, CSDM and CMDB maturity enhancements.
• Experience in governance – platform and data.
• Experience in providing platform roadmap assessments.
• Strong knowledge in ServiceNow development: business rules, script includes, client scripts, ACLs, Discovery patterns, Flow designer and platform configurations.
• Supports design and implementation of a platform operating model to achieve customer outcomes.

Responsibilities

• Work on High Level Design Documentation and Technical Design Documentation and propose solutions that best suits platform capabilities.
• Capability to decide Configuration vs Customization and propose the best solution to Customer.
• Conduct continuous improvement workshops specific to CMDB with Customer to understand the pain points and propose remediations.
• Build/ Propose solutions to optimize platform performance and minimize long-term technical risk
• Check the subscription/ License consumption as per the contracts.
• Provides technical evaluation of solutions against ServiceNow platform architecture, platform capabilities and best practices
• Constant focus on existing modules to bring/convert continuous service improvements to new business opportunities
• Provide expert advice for delivery and operations team post maturity assessment.

Skills

ServiceNow

ITSM

ITOM

HAM

SAM

Integrations

Discovery

CSDM

CMDB

Governance

Platform roadmap

Business rules

Script includes

Client scripts

ACLs

Flow Designer

Job description

Section III - Job Requirements and Responsibilities

Section

Details / Example Content

Job Requirements*

• Experience in ServiceNow Implementation experience in ITSM, ITOM, HAM, SAM modules.
• Strong knowledge in ServiceNow Integrations with 3rd party tools.
• 3X ServiceNow Mainline certifications are preferred
• Strong knowledge in Discovery, CSDM and CMDB maturity enhancements
• Experience in Governance – Platform and Data
• Experience in providing platform roadmap assessing the current situation.
• Strong knowledge in ServiceNow development: Business rules, script includes, client scripts, ACLs, Discovery patterns, Flow designer and platform configurations
• Supports design and implementation of a platform operating model to achieve customer desired outcomes

Key Responsibilities*

• Work on High Level Design Documentation and Technical Design Documentation and propose solutions that best suits platform capabilities.
• Capability to decide Configuration vs Customization and propose the best solution to Customer.
• Conduct continuous improvement workshops specific to CMDB with Customer to understand the pain points and propose remediations.
• Build/ Propose solutions to optimize platform performance and minimize long-term technical risk
• Check the subscription/ License consumption as per the contracts.
• Provides technical evaluation of solutions against ServiceNow platform architecture, platform capabilities and best practices
• Constant focus on existing modules to bring/convert continuous service improvements to new business opportunities
• Provide expert advice for delivery and operations team post maturity assessment.