service now developer- ITOM

CloudXtreme; Hyderabad, Bengaluru; On-site; INR 2,500,000 - 4,200,000; Full time

Job summary

CloudXtreme is seeking a highly experienced Senior ServiceNow ITOM Developer to lead and shape ITOM strategy. You will architect and implement CMDB, Discovery, Service Mapping, Event Management, and Orchestration solutions while mentoring junior developers.

You will partner with stakeholders to translate complex requirements into scalable technical designs and ensure integrations with monitoring, cloud, and infrastructure tools adhere to best practices and governance.

Qualifications

• 58 years of hands-on experience in ServiceNow development, with a minimum of 4+ years focused specifically on ITOM.
• Deep expertise in JavaScript, Glide scripting, Flow Designer, REST/SOAP APIs, and other ServiceNow development tools.
• Proven, hands-on experience with ServiceNow Discovery, Service Mapping, Event Management, and Orchestration.
• Certifications preferred: CIS ITOM, Discovery, Event Management; CAD is also desirable.

Responsibilities

• Architect and lead design, development, and optimization of ServiceNow ITOM solutions.
• Develop complex ITOM functionalities, incl. advanced scripting, integration workflows via Integration Hub.
• Provide expert guidance on CSDM, CMDB health, normalization, and reconciliation.
• Lead integrations with third‑party monitoring, cloud, and infrastructure tools (e.g., AWS, Azure, Splunk).
• Mentor less-senior developers and align ITOM work with governance standards.

Skills

JavaScript

Glide scripting

Flow Designer

REST APIs

SOAP APIs

ServiceNow Dev

Education

ServiceNow CIS ITOM

ServiceNow CAD

Tools

Discovery

Service Mapping

Event Management

Orchestration

Integration Hub

Job description

Role & responsibilities

We are seeking a highly experienced and skilled Senior ServiceNow ITOM Developer to act as a technical leader in our team. The ideal candidate will be a subject matter expert in the design, development, implementation, and optimization of ServiceNow's IT Operations Management suite, including CMDB, Discovery, Service Mapping, Event Management, and Orchestration. This role requires the ability to architect complex, scalable solutions and mentor less-senior developers.

Key responsibilities

• Solution architecture and design: Act as a technical lead in designing, developing, and implementing ServiceNow ITOM solutions that align with business strategy and best practices.
• Advanced development: Develop and customize complex ITOM functionalities, including advanced scripting for Discovery patterns, probes, and sensors, as well as complex integration workflows using Integration Hub.
• CMDB and CSDM expertise: Provide expert-level guidance on the Common Service Data Model (CSDM) and ensure CMDB data integrity, normalization, and reconciliation. Design strategies for maintaining CMDB health and accuracy.
• Integration leadership: Lead the integration of ServiceNow ITOM with third-party monitoring, cloud, and infrastructure tools (e.g., Splunk, SolarWinds, AWS, Azure). Architect complex, bi-directional integrations using various methods.
• Problem-solving and optimization: Troubleshoot and resolve advanced, cross-module ITOM issues. Proactively identify and implement improvements to optimize existing ITOM capabilities for better performance and efficiency.
• Roadmap and strategy: Contribute to the strategic roadmap for the ServiceNow platform, evaluating new features and releases, and providing expert recommendations.
• Stakeholder collaboration: Work directly with business and IT stakeholders to translate complex requirements into actionable technical solutions and communicate technical problems and solutions to both technical and non-technical audiences.
• Documentation and governance: Create and maintain high-level and detailed technical documentation. Ensure all configurations and developments adhere to organizational governance and standards.

Qualifications

• Experience: 58 years of hands-on experience in ServiceNow development, with a minimum of 4+ years focused specifically on ITOM.
• Technical skills: Deep expertise in JavaScript, Glide scripting, Flow Designer, REST/SOAP APIs, and other ServiceNow development tools.
• Module expertise: Proven, hands-on experience with ServiceNow Discovery, Service Mapping, Event Management, and Orchestration.
• Certifications (preferred): ServiceNow Certified Implementation Specialist (CIS) in ITOM, Discovery, and Event Management. ServiceNow Certified Application Developer (CAD) is also highly desirable.
• Platform knowledge: Strong understanding of the Common Service Data Model (CSDM), Configuration Management Database (CMDB), and their integration with other ServiceNow modules.
• Infrastructure knowledge: Solid grasp of IT infrastructure, cloud environments (AWS, Azure, GCP), networking concepts (TCP/IP, DNS), and container technologies.