ServiceNow Senior Technical Consultant - ITOM

AHEAD; Gurugram District; On-site; INR 1,500,000 - 2,500,000; Full time

Job summary

AHEAD is looking for a highly skilled Senior Technical Consultant – ServiceNow to join our team in Gurugram, Haryana. The ideal candidate will possess over 7 years of hands-on experience with the ServiceNow platform, demonstrating technical proficiency in ITSM, Service Portal, and ITOM modules, complemented by excellent communication skills.

The consultant will be responsible for customizing ServiceNow applications, conducting workshops, and collaborating with clients to deliver scalable solutions. Certifications in ServiceNow are preferred, along with experience in ITOM, Discovery, and CMDB.

Qualifications

• 7+ years of experience working with ServiceNow, including development and implementation.
• Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.
• Excellent communication skills with the ability to articulate technical concepts to varied audiences.

Responsibilities

• Understand client requirements and translate them into user stories and tasks.
• Customize and configure ServiceNow applications including ITSM and ITOM modules.
• Conduct workshops and demos for stakeholders and end users.
• Collaborate with internal teams and clients for high-quality delivery.
• Lead in crafting and delivering scalable ServiceNow solutions.
• Participate in client meetings to capture needs for development activities.
• Perform integration work and build custom Service Portals.
• Maintain ongoing Discovery and CMDB processes.
• Optimize scripts including Business Rules and Client Scripts.
• Guide and mentor junior developers.

Skills

ServiceNow

ITSM

Integrations

Communication

Agile methodologies

Education

ServiceNow Certified System Administrator

Certified Application Developer

Certified Implementation Specialist

Job description

We are seeking a highly skilled and experienced Senior Technical Consultant – ServiceNow to join our team. The ideal candidate will have at least 7 years of hands‑on experience with the ServiceNow platform, strong communication skills, and a proven track record of successful customer interactions and project deliveries. This role demands a deep understanding of ITSM, Service Portal, Integrations, and ITOM modules such as Discovery, CMDB, and Hardware Asset Management (HAM).

Roles and Responsibilities

• Must have strong technical skills to understand client requirements and effectively translate them into user stories and tasks for the development team
• Customize and configure core ServiceNow applications including ITSM, Service Portal, and ITOM modules (Discovery, CMDB).
• Conduct workshops and demos for stakeholders and end users.
• Collaborate with internal teams and clients to ensure high‑quality delivery.
• Lead in crafting/creating, enhancing, and delivering scalable ServiceNow solutions.
• Actively participate in client meetings or discussions to capture their needs and convert them to clear development activities.
• Perform integration work and build custom Service Portals, support/create REST, SOAP, and MID Server integrations.
• Perform ongoing Discovery and CMDB maintenance.
• Develop, review, and optimize scripts – Business Rules, Script Includes, UI Policies, Client Scripts, etc.
• Collaborate with cross‑functional teams, providing guidance and mentoring junior developers when needed.
• Comfortable working in Agile environments with active sprint participation and backlog grooming.

Qualifications

• 7+ years of experience working with ServiceNow, including hands‑on development and implementation.
• Strong expertise in ITSM, Service Portal, Integrations, ITOM (Discovery, CMDB), and HAM.
• Excellent communication skills with the ability to clearly articulate technical concepts to both technical and non‑technical audiences.
• Customize ServiceNow applications by using scripting, workflows, business rules, and UI policies to meet client requirements.
• ServiceNow Certified System Administrator, Certified Application Developer or Certified Implementation Specialist certifications preferred.
• Experience with additional ServiceNow modules like HRSD, or GRC.